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A
Anonymous
October 14, 2010
Question

Upgraded to Server8 and Converted Now nothing is displaying.

  • October 14, 2010
  • 1 reply
  • 1175 views

I have put up a test server and installed RoboHelp8 Server on it. I can access the admin page and everything appears to be working and configured properly. After I set this all up I installed Robo Help 8 and upgraded my old project (from v5.5) and the conversion stated everything was properly updated. I then Generated WebHelp Pro and Published to the server and everything went as expected. No errors, no issues with upload etc. After all of this i got the admin page and find my project then 'View Projects' and the page launches but there is no output. Totally blank screen.

  I have tried playing with a few publish options and republished a few times but still no luck.

I hope someone here can get me pointed in the right direction. I am very new to the robohelp world so any and all help would be appreciated!

This topic has been closed for replies.

1 reply

RoboColum_n_
RoboColum_n_
Legend
October 15, 2010

It may be checking the rights attached to the area in which the project has been published. Has the userid you are using to view the output got viewing rights? Can you also check that the output displays OK when you have generated - but not published - the output.

  The RoboColum(n)   @robocolumn   Colum McAndrew
A
Anonymous
October 15, 2010

I have set the entire RoboHelp/Server/ folder to full permissions for everyone just for testing purposes. The results are the same. When I generate and preview my content as WebHelp Pro I do get :

"The following items cannot be viewed using Preview. To test all functionality please publish your project to robohelp server"

Window properties

Project Merging

I hit okay here and I will be able to view locally the shell to RoboHelp. The search header, index, glossery,etc. There however is no content loaded into the system even locally. In the program itself I can view everything...all 10,000+ files and documents.

I just noticed this issue too I dont know that it would completely render the system as nothing but maybe:

"

Applying WebHelp Pro 5.50 Template...

...............................Template Error: can not resolve macro: WH_LNG_FtsMaxResult

...................................................................

Finished applying Template in 1 sec(s)"

That is right at the end of the generate log. We really need to get this system live soon otherwise I think we will have to start looking elsewhere or program an in house application for it.

RoboColum_n_
RoboColum_n_
Legend
October 15, 2010

See if this thread solves the issue.

  The RoboColum(n)   @robocolumn   Colum McAndrew
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