Upgrading a 2019 skin to 2020

Thank you all for the suggestions and advice.  I am ending up rebuilding the skin in RH 2020.7.46 since I cannot find any information about how to make the skz from 2019 work with 2020.

I added my voice to the ticket Peter mentions below:  RH-10363 | Tracker (adobe.com)

I even hoped to upgrade the whole project from 2019 to 2020 to see if that would make it possible, but upgrade only works for xpj projects, not rhpj files.

A bit frustrating that they don't make the products compatible with one another....

The only bug I can find regarding importing skins is RH-10363 | Tracker (adobe.com). That is showing as Open but using Update 7 I am able to import a skin.

If you tried to import from Classic then I would expect that error. What you can do is upgrade a Classic project to 2020 and see what the skin looks like afterwards. Your Classic project will not be changed, the upgrade creates a new project.

During the upgrade any customisation applied through the skin editor will be kept. If you applied any behind the scenes customisations, they will be lost through the process and I haven't been able to find any workaround for that.

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

When you say 2019.0.14 that could be the Classic version or the new UI, which is it?

• If it is the new UI then it should import OK. There was a bug that gave the error message you show but I thought that was fixed so should not occur with 2020.7. I'm checking that out.
• If it was Classic and you made customisations other than through the skin editor, then you might have a problem. I'm also checking out a workaround for that as I think there may be one. @Amebr Can you confirm that?

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.