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kimt24023393
Participant
June 28, 2015
Question

Upgrading to Robohelp 2015, is it free?

  • June 28, 2015
  • 1 reply
  • 617 views

I have a full licence to Robohelp 11 and can't seem to find out if I can upgrade to 2015 free or not

    This topic has been closed for replies.

    1 reply

    Captiv8r
    Captiv8r
    Legend
    June 28, 2015

    Hi Ned

    Likely depends on when you purchased 11. Or whether you are "renting" it by paying the monthly fee or not.

    If you purchased 11 within a certain time period, I do think Adobe offers a free upgrade. But only they can say for certain as well as say what the time frame is for eligibility.

    Cheers... Rick

    surbhi_maheshwari9120543
    Community Manager
    surbhi_maheshwari9120543Community Manager
    Community Manager
    July 1, 2015

    Rick is right!

    Time frame for free upgrade is one month from launch i.e. one month before June 2 2015.

    Thanks.

    G
    gsxr1300x
    Participant
    October 5, 2015

    SurbhiM, just for clarification/confirmation. We purchased six licenses for RoboHelp v11 in July (mid July) and received a DVD. That means we are outside of the window for a free upgrade, correct? Here's a caveat, once we purchased it, I received an email with a link to log on to the Adobe Licensing Website (LWS). Once i log on, and retrieve the serial #'s, it displays both v11 and v12 (2015) licensing info.

    So, does it display v12 licensing serial # (in addition to v11) because we qualified for the free upgrade?

    If not, then why would v12 be listed. This is a Govt purchase.

    Gerry

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