Upgrading to Robohelp 2015, is it free?

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I have a full licence to Robohelp 11 and can't seem to find out if I can upgrade to 2015 free or not

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Captiv8r

Legend

Hi Ned

Likely depends on when you purchased 11. Or whether you are "renting" it by paying the monthly fee or not.

If you purchased 11 within a certain time period, I do think Adobe offers a free upgrade. But only they can say for certain as well as say what the time frame is for eligibility.

Cheers... Rick

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surbhi_maheshwari9120543

Inspiring

Rick is right!

Time frame for free upgrade is one month from launch i.e. one month before June 2 2015.

Thanks.

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G

gsxr1300x

Participant

SurbhiM, just for clarification/confirmation. We purchased six licenses for RoboHelp v11 in July (mid July) and received a DVD. That means we are outside of the window for a free upgrade, correct? Here's a caveat, once we purchased it, I received an email with a link to log on to the Adobe Licensing Website (LWS). Once i log on, and retrieve the serial #'s, it displays both v11 and v12 (2015) licensing info.

So, does it display v12 licensing serial # (in addition to v11) because we qualified for the free upgrade?

If not, then why would v12 be listed. This is a Govt purchase.

Gerry

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