Skip to main content
maryakhan
maryakhan
Participating Frequently
May 1, 2015
Answered

Urgent help - Issue with Search results in Web help (Robohelp10)

  • May 1, 2015
  • 1 reply
  • 725 views

Hi,

I am facing an issue with the Search tab of my Web help output. The search is performed only on a part of the text entered.

For example, I search for a word "Planning", the results are generated for "plan".

I search for the word "Table", the results are generated for "Tabl"

I search for "corresponding", the results for "correspon" are displayed.

Is this an existing issue? Is there any fix for this.

Please help.

This topic has been closed for replies.
Correct answer Jeff_Coatsworth

Using Robohelp for HTML.

Robohelp version 10.


Are you using the WebHelp Pro flavour? If so & you aren’t hosting your help on a server using RH Server, you’re wasting your time.

1 reply

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
May 1, 2015

Have you applied all the updates & hotfixes for browser issues? Did you turn on “sub-string” searches in your WebHelp SSL recipe when you generated? Did this just start happening or has it always behaved this way? If you generate one of the sample projects, is it behaving the same way? If you change browsers, is it still happening?

maryakhan
maryakhanAuthor
Participating Frequently
May 1, 2015

Yes I have applied the updates.

This is the first online help I am creating using Robohelp10 and it is happening this way.

Facing the issue on all the browsers.

For your reference:

KimberlyO
KimberlyO
Inspiring
May 1, 2015

Do you have the same issue if you first uncheck "Show results that include all search words" and then perform your search?

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices