Skip to main content
Anas T
Known Participant
Jun 10, 2019 9:26 AM UTC
Answered

URLs with # is imported empty in RoboHelp

Hi,

I am using RoboHelp 2019 Update 7 (14.0.7.004).

Try to create a word file and use hyperlink that contains '#' inside it (ex: Michael Collins (astronaut) - Wikipedia ).

Import the word file in RoboHelp and notice that the hyperlink is become empty, repeat the steps but remove the '#' from URL and notice how it is imported correctly

i think this is a bug please advice.

This topic is closed to new replies. Start a new post to keep the conversation going.
Peter Grainge
Peter GraingeCorrect answer
Community Expert
Jun 11, 2019 10:34 AM UTC

Thanks Mr Peter for your generous help.


Adobe are now aware of this but I don't know when it will be fixed. Meantime I understand that if the # symbol in Word is replaced with %23, the import will have a working link.

Sorry but that's the best I can offer.

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
View reply

16 replies

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
Jun 10, 2019 10:54 AM UTC

Using the same version I created a document with the link lifted from the address bar in Wikipedia. The image shows the link after import and with Preview selected as above, the link opens.

Try with a new project and use all the default settings. Did you copy and paste the link?

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

Translate
Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
Anas TAuthor
Known Participant
Jun 10, 2019 12:25 PM UTC

I tried it in a new blank project with default settings, i am trying to attach the used word file but i can't find a place to attach it here.

Can you send me your email to send you the word file i used?

The word file used look like this image:

and the robohelp html file after import look like this:

notice how the href attribute is empty.

Translate
Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
Jun 10, 2019 12:47 PM UTC

See the contact page on my site. It's OK to send just the document direct.

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

Translate
Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices