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Inspiring
January 24, 2022
Question

Using RH 2020.6.76 - is there a way to Disable Print and Save in the generated output?

  • January 24, 2022
  • 2 replies
  • 130 views

We have a security requirement than says the end user should not be able to Print or Save the content dipslayed in the browse from the RH Generated Output, Is there any thing in the RH application that can ensure the generated output will not allow Print or Save from the browser view of the generated output? We are curerntly using RH 2020.6.76 but will be updating to RH 2020.7 soon.

Any ideas would  be much appreciated.

 

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    2 replies

    Community Expert
    January 24, 2022

    As Peter said, a foolproof method probably doesn't exist. However if corporate policy insists, the best I think you can do is hide the obvious methods. You should be able to remove the Print button from the skin, if it exists. Then I think there are third party javascripts that claim to remove right-click menu options. They should be fairly easy to implement in RH2020 due to better standards compliance. Then if the help is called from an application, you might be able to get the developers to open the help in a custom browser window that doesn't include the menu bar (so people can't access the File > Print menu). However, I haven't had to do this for decades, so I'm not entirely certain it's possible in modern browsers.

    Peter Grainge
    Community Expert
    Community Expert
    January 24, 2022

    I've seen this request so many times and the answer is the same. If your users are all within your organisation, then I believe there may be ways your IT people can do it. Otherwise the answer is no, it's built into the user's browser.

     

    Even if it were possible, screenshots render disabling print pretty pointless.

    ________________________________________________________
    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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