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Question

Version 6 - various crashing problems

Forum|Forum|18 years ago
July 6, 2007
17 replies
2108 views

I have major stability problems with Robohelp 6.
All the problems appear to be linked to a variety of Microsoft supplied DLLs ranging from the HTML parser to the Visual C run time library which are all loaded in process.
When one of these throws an exception, for example while parsing a web page which contains invalid syntax, Robohelp handles the error by crashing. The worst part about this is the complete lack of error logging - I have no idea what Robohelp is doing at the time it crashes.

When trying to import a thousand topic help project it would die half way through. I had to resort to using the Windows Filemon application to figure out which HTML file was causing the problem because Robohelp told me absolutely nothing.

Several time a day while previewing a help topic the in-process chm viewer crashes and takes the rest of Robohelp with it.

Today I tried using the Robohelp command line compiler (rhcl) to compile a 1000 topic project which compiles OK when using the GUI. The command line compiler just crashes in the Visual C run time library with no information as to what it was doing at the time.

Can someone at Adobe please send me a version which either generates extensive logging information, or which contains debug information so that it can generate a stack trace when it crashes.

Thanks

Mike Buckler

HTML

This topic has been closed for replies.

Peter Grainge

Community Expert

If the CPD is checked out to someone else, you cannot possibly work on the project. Leon, where are to explain again the files that must not be checked in and out.

No liability accepted if the PC fails the drop test. It looks like the PC may be innocent though so hold off the death sentence.

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MergeThis

Inspiring

As I recall, the files are .cpd, .hhp, .ldb, and .pss. Some files are averse to CMS treatment (.cpd), whereas others are local-machine-specific and would not react properly on another user's machine.

Good luck,
Leon

O

OLH_DEVELOPER

Known Participant

My team uses ClearCase for this project I am using a snapshot view, for RH it is an equivalent of a project saved on hard disk. I was told that this is the safest method.
Some files are checked out, such as .cpd and .fpj.

I will try drop testing my PC.
Thank you...

Gravenstein

Inspiring

Although my company is a ClearCase house, we help developers had to give up on using ClearCase with RoboHelp. The official word was that ClearCase doesn't support RoboHelp, and RoboHelp doesn't support ClearCase. Even trying to use it in a passive way, we found that checking in a medium-to-large webhelp project that had any kind of hierarchical folder structure was a nightmare.

It was a big relief when we got permission to bypass ClearCase. Personally, if I were you, I'd look for a way to do the same.

My two cents.

G

MergeThis

Inspiring

Wow, you mean ClearCase hasn't improved on this yet? The last time I was in a software house that used it was 5 years ago (both for the app software and for the doc), and they also finally had to dump it and revert to VSS.

Glad your house is "moving on."

Good luck,
Leon

Peter Grainge

Community Expert

The truth will out. ClearCase. You kept that one back. I have not got any personal knowledge of it but I keep seeing references to it on the forum. Here's one.

http://tinyurl.com/2dddfu

I don't know if this would impact on projects other than those under version control but if you have uninstalled including a full uninstall, then I think that has to be the starting point.

The other thing to try is installing RH to another PC and opening the supplied project there. Obviously a PC that has no knowledge of ClearCase.

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Peter Grainge

Community Expert

In another post you are asking about a problem with your project, here you cannot open the project. Is that correct and if so can you clarify?

Ignoring that, open RH but do not point to one of your projects, instead point to one of the supplied projects. Does that open OK?

From there, create a new project onto your hard disk. Is that OK?

You are definitely opening a source project rather than some generated webhelp?

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O

OLH_DEVELOPER

Known Participant

quote:

Originally posted by: Peter Grainge
In another post you are asking about a problem with your project, here you cannot open the project. Is that correct and if so can you clarify?
>Yes, I had a problem with pop-ups in a HTML compiled file .(CHM) Not the project source.

Ignoring that, open RH but do not point to one of your projects, instead point to one of the supplied projects. Does that open OK?
>No, RH crashes with the "Microsoft Visual C++ Runtime Library
Run time Error!
Program: c:\ProgramFiles\Adobe\RoboHelp6.0\RoboHTML\RoboHTML.exe
This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information."

From there, create a new project onto your hard disk. Is that OK?
>No, RH crashes with the above error.

You are definitely opening a source project rather than some generated webhelp?
>Yes, source project from ClearCase snapshot view on hard disk.

O

OLH_DEVELOPER

Known Participant

Hi,

First Problem:
When opening a project, RH crashed with this error:
"the exception unknown software exception (0x4000005) occurred in the application at location0x781346b6"
First Fix:
I removed the process"CiceroUIWndFrame." responsible for "Speech and Handwriting Recognition" part of Office XP.
http://www.attention-to-details.com/newslog/391-remove-cicerouiwndframe-to-avoid-crashes.asp
Second Problem:
When opening the same projet, RH crashed with this error:

"Microsoft Visual C++ Runtime Library
Run time Error!
Program: c:\ProgramFiles\Adobe\RoboHelp6.0\RoboHTML\RoboHTML.exe
This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information."
Second "fix":
Complete uninstall RH more then 5 times> This did not work.

Peter Grainge

Community Expert

Have you thought of applying a drop test to your PC? Preferably from at least ten floors.

Given the number of posts and the different threads, it would really help if you could summarise in one post what has gone wrong, the fixes and the problems you now have.

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O

OLH_DEVELOPER

Known Participant

Hi Peter,
It is not working anymore, the same thing again. What else can I do?

Peter Grainge

Community Expert

Any connection with fixing the other problem you posted?

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O

OLH_DEVELOPER

Known Participant

Hi,
I do not know why, but RoboHelp works now.

Peter Grainge

Community Expert

When you say you followed the instructions, I am assuming you mean about the full uninstall.

I have a feeling this has been posted before. I'll let you know if I can find it. Follow up Brian's suggestions and then post back.

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