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Question

Version 6 - various crashing problems

Forum|Forum|18 years ago
July 6, 2007
17 replies
2108 views

I have major stability problems with Robohelp 6.
All the problems appear to be linked to a variety of Microsoft supplied DLLs ranging from the HTML parser to the Visual C run time library which are all loaded in process.
When one of these throws an exception, for example while parsing a web page which contains invalid syntax, Robohelp handles the error by crashing. The worst part about this is the complete lack of error logging - I have no idea what Robohelp is doing at the time it crashes.

When trying to import a thousand topic help project it would die half way through. I had to resort to using the Windows Filemon application to figure out which HTML file was causing the problem because Robohelp told me absolutely nothing.

Several time a day while previewing a help topic the in-process chm viewer crashes and takes the rest of Robohelp with it.

Today I tried using the Robohelp command line compiler (rhcl) to compile a 1000 topic project which compiles OK when using the GUI. The command line compiler just crashes in the Visual C run time library with no information as to what it was doing at the time.

Can someone at Adobe please send me a version which either generates extensive logging information, or which contains debug information so that it can generate a stack trace when it crashes.

Thanks

Mike Buckler

HTML

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O

OLH_DEVELOPER

Known Participant

HI Peter,

RH is installed with my logon and was NOD disabled then. I followed the instructions, RH crashes with the same error.
Well, have a nice weekend. Anyway, your site is great, thank you for your help.

Peter Grainge

Community Expert

But was RH installed with your logon and was NOD disabled then? Have you since tried uninstalling and reinstalling? I think the answer to those is Yes.

Did you also see the instructions for a full uninstall? Not sure that will help but nothing else is working.

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O

OLH_DEVELOPER

Known Participant

Thanks Peter.
Yes, your site is awesome I have been reading it for some time.
I do have administrators rights and I also tried disabling my NOD anti virus. RH6 still crashes... I cannot use RH at all I am not able to generate HTML Help, add topics, etc.

Peter Grainge

Community Expert

Was RH installed as described on my site?

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A

Anonymous

Just a shot in the dark, as this is a Microsoft generated message, is there any clues as to what is happening in the event viewer?

Control Panel\Administrative Tools\Event Viewer, check both application and system events around the date/time that the error occurred.

Might provide some more information as to the cause.

Brian

O

OLH_DEVELOPER

Known Participant

Hi Brian,
Thank you, you were quite fast.

I am not using Word as Editor.
I found a Windows XP hot fix for this error, before I posted in this form. Unfortunately, my IT says that it is a general error and that it may not fix the problem at all, because it is RoboHelp only (hence it costs a fortune). In sum, I am still searching for a workaround.
I am thinking about reinstalling my PC all over again,

Thanks for your time once again.

O

OLH_DEVELOPER

Known Participant

Hello Mike,
I installed and removed RoboHelp 6 many times and nothing helped. I updated all available Windows updates.
I think we have the same problem:
"Microsoft Visual C++ Runtime Library
Run time Error!
Program: c:\ProgramFiles\Adobe\RoboHelp6.0\RoboHTML\RoboHTML.exe
This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information."

My PC: Windows XP Professional, Word 2003.
If someone finds a way around this problem, could you please post the workaround here?
I am freaking out!
Thanks!

A

Anonymous

Are you using Word as your editor?

Also, try a Google search on "This application has requested the Runtime to terminate it in an unusual way" there are many complaints of this error ocurring in a variety of applications since the advent of XP and its updates. May be worth a look to see if any of their solutions may help (too many for me to troll through at the moment - sorry

)

Hope this helps,

Brian

Captiv8r

Legend

Hi Mike and welcome to our community

From what you have posted, it would seem that you believe Adobe folks are here in the forums and watching for posts such as yours. Unfortunately, aside from perhaps a month or so after a new product version release, they pretty much leave us here to help one another. And that's the way it was intended all along.

If you really want Adobe's ear, I'd suggest two things:

1. Report things you find and consider to be bugs by clicking here and completing the form.
2. Speak to Adobe Support. The link is at the bottom of this web page.

Cheers... Rick

M

mikebucklerAuthor

Participant

I've reported the problems via the free "Feature Request/Bug Report Form", which doesn't guarantee a response.

It would appear that I have to purchase a $US 175 Bronze support plan in order to "open a case" which does guarantee a response of some kind?

Mike

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