Skip to main content
B
bbelow
Participant
November 17, 2015
Question

version 8 project compiles on Robohelp 2015 but is flaky

  • November 17, 2015
  • 1 reply
  • 1354 views

We have been using RH for years and the current version of our CHM file was compiled on RH8.  Now the person who maintained the help system is no longer around and I, new to RoboHelp, am trying to make the RH8 project work with the trial version of RH2015.  The build declares itself to be successful although there is a HHC5003 error.  The resulting CHM file loads normally and seems to have everything in it.  But clicking on TOC and index entries most often has no effect (i.e. does not change the content panel) but sometimes works correctly.  The pattern seems random and varies from build to build.  The clicks give an audible feedback whether they work or not.

Clicking on the HHActiveX ribbon, however, always displays a topic.  The registry shows that the 2015 version of HHActiveX.dll is registered.

Anyone see how I could fix this?

Bill Below

This topic has been closed for replies.

1 reply

Captiv8r
Captiv8r
Legend
November 17, 2015

Hi there

This is a new one on me. If you open one of the sample projects are you able to compile and use it successfully?

If so, it would seem to point to an issue with your upgraded project.

As an aside, there are many things that can fail to work in CHM files for various reasons. For example, if the CHM were on a network drive, you would be able to click the TOC but nothing would show over where you see the topics. Move it from the local drive to your C drive and all is well again. So that was one thought, but as you say it sometimes works I'll have to rule it out.

You mention the HHActiveX.dll file. That file provides the browse sequence bar as well as the Glossary. It has nothing to do with the TOC. And with the advent of 64 bit operating systems we now see two versions of the HHActiveX.dll file. One for use with 32 bit systems and another for 64 bit systems. But if this file were the issue, it's usually all or nothing. If it's not properly registered, you simply don't see the browse sequence bar or the Glossary.

Cheers... Rick

B
bbelowAuthor
Participant
November 29, 2015

Hi Rick,

The Travel the Whirls sample compiles and the resulting chm file seems to work normally.  I have no doubt the problem is in my project.  My problem is finding it.  I thought of trying to locate version 8.0.0.203 which created the current project but I don't think it supports Word 2010 which is what I have.  Is that correct?

If anyone wants to take a look at the project I'd be happy to send it.

Thanks,

Bill 

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
November 29, 2015

Sure. See the Contact page on my site and follow the instructions there. It

might be a few days before I can look.

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices