Question
Video Driver Issue
Hi - a bit of background: Last night, I lost the content of a
page I was editing on our server, which I since discovered is a
no-no. In a flurry of Forum information, I discovered that there
was a later version of RoboHelp. After telling co-workers about it,
I received a Pop Up update message from Adobe saying to install the
new version.
Once the new version was installed, I could see my lost page, but lost all of my DHTML dropdown content, or at least, I can't see it. In the past, typing a letter or pressing ENTER would cause it to re-appear, but now, there's nothing we can do to see it and as of this minute, I haven't seen if RH still thinks there is something there (I'll get a message asking if I want to change a graphic if it does).
OK, so now we have two issues.
The first is I think there is a video driver incompatibility. I'd post an image here of my screen capture, but that doesn't seem possible - the capture shows that during the publication process, the monitor doesn't refresh and the area where there was the pre-publication form turns white and remains white until publication is done.
Given the disappearance and reappearance of information, I think video drivers are an issue.
The second is that my co-workers can't get the latest version of RH from their Updates option. Was that a bug, too, in the slightly older 7.00.01? No one else has received a pop up installation message on the subject, either.
Karen
Once the new version was installed, I could see my lost page, but lost all of my DHTML dropdown content, or at least, I can't see it. In the past, typing a letter or pressing ENTER would cause it to re-appear, but now, there's nothing we can do to see it and as of this minute, I haven't seen if RH still thinks there is something there (I'll get a message asking if I want to change a graphic if it does).
OK, so now we have two issues.
The first is I think there is a video driver incompatibility. I'd post an image here of my screen capture, but that doesn't seem possible - the capture shows that during the publication process, the monitor doesn't refresh and the area where there was the pre-publication form turns white and remains white until publication is done.
Given the disappearance and reappearance of information, I think video drivers are an issue.
The second is that my co-workers can't get the latest version of RH from their Updates option. Was that a bug, too, in the slightly older 7.00.01? No one else has received a pop up installation message on the subject, either.
Karen
AdChoices