View videos in CHM file

Question

I have created a CHM file in RoboHelp 2015, V 12.0.2.384, in Win7 and all MP4 files hyperlinked through a text entry on HTML pages, open and play in either Windows Media Center or Player. One of my customers just converted their laptop to Win 10 and now he cannot get the MP4 files to play in either of the players. Anybody else have experience with this? A workaround? Some tips or tricks that I may not be aware of?Here is what it looks like on the page:What it looks like when clicked on in Win 7Here is a typical entry code behind the page hyperlink (maybe some one can use this code and insert their own video file for the link and see if it works in Win 10 for them):

Richard Nelson (NRK) Video

Here are the specs on the MP4 file:My computer with a service pack 1:

RickNoll · Accepted Answer

Unfortunately that wasn't exactly what I had suggested. Sound like you are trying to make the link to the video open in the new window.

My thought was to create a separate HTML page. Insert an embed of the video on that page. If you did that, your video would simply appear directly on that page.

Then, from another page, create a hyperlink to the page with the embedded video. And from THAT hyperlink, make that page with the embedded video open in a new window.

Cheers... Rick

I tried it and it didn't work either.

I cannot upload the videos and have it accessible anywhere useful for the intended systems. That is the only way to embed a video into an HTML page that I know of. Win 10 wants to use the src command.

I decided to try and make a pdf file out of the video and hyperlink the pdf file inside the chm. This worked! The video file and pdf are the same file size and the pdf gets uploaded as a baggage file.

Captiv8r · Answer

Hi RickAre you on Windows 10? If so, does it work for you?One thing to try would be to perhaps create a CHM that contains only the video. Then link to it in varying ways. See if you can coax it to play. Are you adding the video file as baggage? If so, create a basic link to it, then see if you are able to right-click the link and save the video to their desktop. See if they can open the video and play it from their desktop. Who knows, maybe their Windows isn't configured to play videos?Just some thoughts as to how I might approach it.Cheers... Rick

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