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Participant
October 4, 2013
Answered

Viewing Generated Robohelp 10 .htm files locally results in refresh loop

  • October 4, 2013
  • 2 replies
  • 5546 views

But the files are viewable on a server (we've tried two servers). Any ideas?

This topic has been closed for replies.
Correct answer Jeff_Coatsworth

@Colum - I'm seeing the same behaviour using Chrome version 30.0.1599.69 on a locally generated WebHelp test done using the sample Salesbuilder project. I've checked the settings to see if JavaScript is enabled & it is. This used to work just a little while ago, but some update in Chrome has busted this again it seems. I've filed a bug report with Adobe this morning about it.

Update - it also fails when located on a LAN server too. I'll test next with the "local file access" flag to see if it's a "security" issue ;>)

Message was edited by: Jeff_Coatsworth Added Update


OK - further update - adding the "--allow-file-access-from-files" flag to the Chrome shortcut does solve the issue. So it's definitely some change that Chrome has made that's short-circuiting the fix that Adobe made to RH to get around this before.

2 replies

Adobe Employee
October 21, 2013

Hi All,

Adobe has released solution for chrome issue. Please look http://helpx.adobe.com/robohelp/kb/webhelp-output-fails-load-chrome.html

keitaaoki
Participating Frequently
November 19, 2013

How about on the Mac OS X?

There seems to be still a problem when replaced with new "whproxy.js".

The left pane is not displayed in Chrome (version 31) on Mac OS X.

Jeff_Coatsworth
Community Expert
Community Expert
November 19, 2013

Chrome on a Mac – hmm. Never dealt with that, ever – if the RH fix is still busted in that scenario, you’d better file a bug report with Adobe.

RoboColum_n_
Legend
October 4, 2013

You'll have to give us some more detail to have a chance of helping you. What do you mean by "refresh loop"?

jsopranosAuthor
Participant
October 4, 2013

The page does not load. It's blank and the window just keeps flickering.

RoboColum_n_
Legend
October 4, 2013

Are you generating WebHelp? if so, does the same happen on different browsers, different PCs, etc. Also is it the whole frame that doesn't load or just the topic area.

Try generating the same output from one of the sample projects and see if this works. If this is OK, try generating your project to a different location; preferably on a local hard drive.