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base2_julie
Participant
December 13, 2007
Question

Vista .hlp struggles

  • December 13, 2007
  • 2 replies
  • 334 views
I read that .hlp files will not run on Vista unless you download an executable from Microsoft:
http://support.microsoft.com/kb/917607

My company currently uses RoboHelp for Word to create a WinHelp 4 .hlp file. Could anyone confirm that our users who are running Vista will not be able to view these .hlp files? I do not have a machine running Vista that I can check this on.

If that is true, any suggestions for the easiest way to convert these WinHelp 4 .hlp files to another format? I am on RoboHelp 7. I am completely new to help authoring and am pretty clueless at the moment.

Thanks in advance!
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    2 replies

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    base2_julieAuthor
    Participant
    December 13, 2007
    Thanks, Rick. I haven't tested, since my company doesn't have a computer running Vista.

    Our .hlp is the 32 bit format, however.

    I'm thinking of changing to a FlashHelp layout. Are there any drawbacks to this that I should know about? Does FlashHelp require any additional work/downloads from the end user?
    Captiv8r
    Captiv8r
    Legend
    December 13, 2007
    Hi base2.julie

    If your .HLP is the older 16 bit format, it should run with no issues on Vista. But if it's the newer 32 bit format, it will require a one time download of the Vista 32 bit WinHelp viewer in order to work.

    Have you tested?

    Sincerely... Rick
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