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pallavs75868307
Inspiring
Aug 10, 2020 7:29 AM UTC
Question

We are unable to reach Adobe Server. Please check your internet connectivity and firewall setting.

I asked my team members to update the Robohelp 2019 Classic version to the latest patch 14.0.14. However, it keeps giving the error "We are unable to reach Adobe Server. Please check your internet connectivity and firewall setting. Error Code 113. This is so bugging. We stopped the firewall and it did not help. The problem with the tool itself was enough to bug you and now this error while updating. The existing articles do not seem to be clear enough to understand and take necessary steps.

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    2 replies

    pallavs75868307Author
    Inspiring
    Aug 10, 2020 5:14 PM UTC

    It worked. Thank you

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    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    Aug 10, 2020 7:59 AM UTC

    Try downloading direct rather than via the Help menu.

     

    https://www.adobe.com/support/robohelp/downloads.html

     

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