Web and FlashHelp not working in Firefox

Forum|Forum|18 years ago
July 22, 2008
11 replies
928 views

Hello all,
I have docs being generated using RH 7 they run locally fine i.e. from a directory from my hard drive. As soon as I put them up on my apache web server I get the following characters on the screen:

ï»¿

For both WebHelp and FlashHelp. This only happens on Firefox 2.0.0.16 Does anyone have any recommendations?

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Peter Grainge

Community Expert

I suspect Item 22 in Using RH7 on my site is related.

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O

oakc123Author

Participating Frequently

Ok more testing has occurred and in my opinion it has to do with apache. I can access the files fine from a networked drive through FF. So now I am really lost ......

O

oakc123Author

Participating Frequently

Removing the did not make a difference. How when I look at the JS files through a vi session on my Unix machine I see the characters as <feff>. I guess I need to make a call to support at this point. Thanks for all the help.

H

HKabaker

Inspiring

oakc,

When you look at the js file in a text editor, do you see the offending characters?

Might the two other errors clear up if the js file is corrected?

H

O

oakc123Author

Participating Frequently

Harvey very helpful thank you.

O

oakc123Author

Participating Frequently

I am still having an issue unfortunately it seems per a web developer plugin for Firefox i see the following as error when I view a RoboHelp FlashHelp:

Error: illegal character
Source file: http://inside.com/doc3/FlashHelp/wf_startpage.js
Line: 1, Column: 1
Source code:
ï»¿// define the unique ID

Error: CheckFrameRendered is not defined
Source file: http://inside.com/doc3/FlashHelp/AddonHelp.htm
Line: 53

Error: parent.parent.gsCurFramesetCol has no properties
Source file: http://inside.com/doc3/FlashHelp/wf_bottom.htm
Line: 42

Anyone have any sugestions? I am using FF 2.0.0.16 Linux RHEL3 and Apache 2.0.46. Final note Help works fine in IE 7.0.5730.13 and Safari 3.1.2

Slowly running out of options any suggestions?

O

oakc123Author

Participating Frequently

Thanks Harvey. And yes it it running on Linux. I am running on RHEL3 and apache 2.0.46.

H

HKabaker

Inspiring

Look here:

http://www.adobe.com/cfusion/webforums/forum/messageview.cfm?forumid=65&catid=451&threadid=1333561&highlight_key=y&keyword1=linux%20and%20characters

The thread contains a reference to an article on Peter Grainge's site, but that seems to be down today. I hear he's somewhere on the briney and hope he returns soon.

Harvey

H

HKabaker

Inspiring

Is the Apache server a Unix box? (Does the question even make sense?)

I ask because I recall some discussion several months ago about these odd characters. I'll search the forums.

Harvey

O

oakc123Author

Participating Frequently

is there any additional information i can post?

O

oakc123Author

Participating Frequently

Any one have suggestions or can you point me to an article?