Skip to main content
A
Anonymous
April 18, 2006
Answered

Web-Based Rich Text Editor

  • April 18, 2006
  • 3 replies
  • 625 views
Hello!

We have an in-house application that currently has an online Help module, but our Customer Support staff cannot stand the web-based Rich Text editor that we selected. Their content loses formatting when copy/pasting from -- say, MS Word into the RT Editor.

Does RoboHelp have an RT editor that can be integrated into an existing system like the many HTML/JS RT editors out there?

Tx!

/al
    This topic has been closed for replies.
    Correct answer
    Thanks, RoboWizard & Peter!

    I was afraid you guys would say that! I may be in touch later as it sounds like they (we) are going forward with the RoboHelp purchase. I was just trying to get a headstart on a solution.

    Thanks for the replies!

    Cheers!

    /al

    3 replies

    RoboWizard
    RoboWizard
    Inspiring
    April 19, 2006
    Hi al and welcome to our community

    RoboHelp doesn't offer a RT editor that can be used by contributors. However, you may wish to investigate the Contribute product.

    Additionally, I believe fellow ACE Peter Grainge has information on his site about using this product with RoboHelp.

    Click here to visit Peter's Contribute page

    Cheers... Rick
    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    April 19, 2006
    If your output is something that is used by the Support staff, the method on my site is not really suited to them editing that output as you need to provide the source for editing. However, you could have two locations. One with the output which they use read only. The other being the tweaked copy of the source that I describe. They would edit that copy and you would get a notification.

    You could then accept the change and copy the file back to the true source. It's not 100% perfect but for my purposes where large scale editing by others is involved, it saves me lots of work.

    Try it with the 30 day evaluation copy before you commit.
    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    A
    Anonymous
    Correct answer
    April 19, 2006
    Thanks, RoboWizard & Peter!

    I was afraid you guys would say that! I may be in touch later as it sounds like they (we) are going forward with the RoboHelp purchase. I was just trying to get a headstart on a solution.

    Thanks for the replies!

    Cheers!

    /al
    Firefly Community Gallery
    Adobe Firefly

    Remix with Firefly Community Gallery

    Thousands of free creations to fall in love with and remix in Firefly.

    Explore now
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices