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Anonymous
May 13, 2010
Question

WebHelp and browsers

  • May 13, 2010
  • 1 reply
  • 418 views

I have RoboHelp 7.

My default browser is Chrome.

I'm using WebHelp on a Java-based app with context-sensitive Help.

First issue:

When I click our Help icon on our app, the Help always opens in Explorer. Just in case Chrome isn't supported, I set FireFox as my default browser. Explorer still opens. How can I ensure that the Help opens in the user's default browser?

Second issue:

Because this is context-sensitive Help, each dialog box of the app includes a Help icon that spawns it's own related Help topic. However, each time I click a Help icon in the app, it opens an entirely new browser. Is there any way I can get it to either:

a. Open a new tab within the same browser?

or

b. Overwrite the open Help in the browser with the new Help topic?

Thx

This topic has been closed for replies.

1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
May 13, 2010

If you double click the start page when the help is on your PC, I'm betting it opens in your default browser and it is only when opened via the app that it opens in IE. If correct, that is because the developers call must be written that way and it is for them not to specify IE.

The second issue is also for the developers to resolve.

Maybe the articles on Calling Help on my site will help.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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