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Question

WebHelp Blank Page in IE11

Forum|Forum|11 years ago
September 11, 2014
2 replies
1852 views

I have upgraded a WebHelp project supporting a browser application from RoboHelp 9 to Robohelp 11.02.240.

The WebHelp context sensitive help displays and refreshes correctly when the browser application is opened in Firefox and Chrome.

The following error occurs when the browser application is opened in IE11:
1/ The first time a help button is selected on the application the help window displays correctly.
2/ But leave the help window open and select a help button on the application and the help window does not refresh correctly. A Blank Page is displayed.

The browser application uses the RoboHelp_CSH.js file and the RH_ShowHelp function with the HH_HELP_CONTEXT command.

I have provided my software developers with the lastest RoboHelp_CSH.js file shipped with RoboHelp 11.02.240.

This is an old application and the help did display correctly in IE when it was developed. I dont know which IE release introduced the problem.

Is there a fix? Thanks.

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Known Participant

The Original issue happens with me also please refer the belwo link for more information.

Re: IE11 renders a blank webhelp popup window(doesn't happen on first instance but from thereon) Version: Robohelp 2015 …

Help would be appreciated

Community Expert

Community Expert

I believe you are already getting help in another thread and from an Adobe staff member. Please pursue the problem in just one thread.

See www.grainge.org for RoboHelp and Authoring tips

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Known Participant

Ya sure thanks, I was just trying to knew if he could solve the issue.

Jeff_Coatsworth

Community Expert

Community Expert

Is your RH11 all patched up? I don’t off the top of my head what the current RH11 release level is, but that’s a first start.

Community Expert

Community Expert

@Jeff 11.0.2 is the latest.

See www.grainge.org for RoboHelp and Authoring tips

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Jeff_Coatsworth

Community Expert

Community Expert

Thanks Peter – I’m still stuck on TCS4 here at work (sighs)