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andrew wake
Inspiring
Sep 11, 2014 12:05 PM UTC
Question

WebHelp Blank Page in IE11

I have upgraded a WebHelp project supporting a browser application from RoboHelp 9 to Robohelp 11.02.240.

The WebHelp context sensitive help displays and refreshes correctly when the browser application is opened in Firefox and Chrome.

The following error occurs when the browser application is opened in IE11:
1/ The first time a help button is selected on the application the help window displays correctly.
2/ But leave the help window open and select a help button on the application and the help window does not refresh correctly. A Blank Page is displayed. 
 
The browser application uses the RoboHelp_CSH.js file and the RH_ShowHelp function with the HH_HELP_CONTEXT command.

I have provided my software developers with the lastest RoboHelp_CSH.js file shipped with RoboHelp 11.02.240.

This is an old application and the help did display correctly in IE when it was developed. I dont know which IE release introduced the problem.

Is there a fix? Thanks.

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11 replies

PY563
Known Participant
Sep 1, 2015 6:00 PM UTC

The Original issue happens with me also please refer the belwo link for more information.

Re: IE11 renders a blank webhelp popup window(doesn't happen on first instance but from thereon) Version: Robohelp 2015 …

Help would be appreciated

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Peter Grainge
Community Expert
Community Expert
Sep 1, 2015 7:17 PM UTC

I believe you are already getting help in another thread and from an Adobe staff member. Please pursue the problem in just one thread.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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PY563
Known Participant
Sep 1, 2015 7:23 PM UTC

Ya sure thanks, I was just trying to knew if he could solve the issue.

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Jeff_Coatsworth
Community Expert
Community Expert
Sep 11, 2014 12:28 PM UTC

Is your RH11 all patched up? I don’t off the top of my head what the current RH11 release level is, but that’s a first start.

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Peter Grainge
Community Expert
Community Expert
Sep 11, 2014 12:30 PM UTC

@Jeff 11.0.2 is the latest.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Jeff_Coatsworth
Community Expert
Community Expert
Sep 11, 2014 12:32 PM UTC

Thanks Peter – I’m still stuck on TCS4 here at work (sighs)

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