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Question

Webhelp (CSH) generated in RoboHelp in non-flash mode is not working in Mozilla Firefox

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Hi All,

Please help to resolve the issue.

Unable to view web-help generated output (in non-flash mode) in Mozilla Firefox.

From,

RA

WebHelp

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R

richaa37376493Author

Known Participant

Hi,

My Firefox version is 41.0.1.

Also, i have updated the robohelp version to 2015.

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R

richaa37376493Author

Known Participant

Hi,

We are using Adobe Comm Suite and RH version 10.

The issue is only for non-flash mode in firefox.

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Jeff_Coatsworth

Community Expert

Did you check out the link that Rick gave you & applied the patches? You’ll have to regenerate your help to see their effect.

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R

richaa37376493Author

Known Participant

Hi my Flash version is 45. and the issue is that the help is not opening while i am clicking on help icon for each Webhelp CSH generated.

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Jeff_Coatsworth

Community Expert

What version of RH? There have been many browser security issues that RH has had to patch for recently. See Willam’s site for a round up of all the patches (wvanweelden.eu)

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Captiv8r

Legend

And it's always helpful to offer a link that lets you click to view.

RoboHelp Patches and Updates | WvanWeelden.eu

Cheers... Rick

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Jeff_Coatsworth

Community Expert

I’m never that much on the ball Rick (LOL)

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