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npires123
npires123
Participant
Sep 24, 2014 12:47 PM UTC
Answered

Webhelp displays a blank browser in the back

Greeting to everyone! This is my first topic and I hopy you can help me with an issue.

After migrating from RoboHelp 6 to 10, I started having this issue when invoking the help system... Happens in Windows 7 and Windows server 2012.

How to get rid of that blank browser in the back?


Thanks a lot!

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Willam van Weelden
Willam van WeeldenCorrect answer
Inspiring
Sep 30, 2014 11:37 AM UTC

The format for your call is rather told, the >>java part was deprecated in RH8. Use >>newwnd=false instead and it should work.

For a complete overview of your options, please see http://www.wvanweelden.eu/articles/part/regular-start-page

Kind regards,

Willam

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10 replies

StephanieX
Participant
Apr 24, 2015 8:16 AM UTC

I just want to say thanks!!! Your solution works for me 2!!! This blank page issue has been killing me for more than a week, now I'm so relieved.

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npires123
npires123Author
Participant
Sep 25, 2014 11:04 AM UTC

The program is written in Java and I'm setting the option in RH10 as – DHTML > Pure HTML option?



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Willam van Weelden
Willam van WeeldenCorrect answer
Inspiring
Sep 30, 2014 11:37 AM UTC

The format for your call is rather told, the >>java part was deprecated in RH8. Use >>newwnd=false instead and it should work.

For a complete overview of your options, please see http://www.wvanweelden.eu/articles/part/regular-start-page

Kind regards,

Willam

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npires123
npires123Author
Participant
Sep 30, 2014 1:29 PM UTC

It worked!

I edited the whcsh_home.htm and set the var newwnd to false in my RH project. Now the generated output opens a single window and everything else is fine. Didn't even had to ask the dev team to change the code.

Problem solved, thanks guys!!!

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    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    Sep 24, 2014 12:53 PM UTC

    What method are you using to invoke the CSH from within the program?

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    npires123
    npires123Author
    Participant
    Sep 24, 2014 3:55 PM UTC

    I'm not familiar with coding and methods but this is what the code uses, does it help?

    "file://C:/Program Files (x86)/Coriant/TNMS/client/help/app/bicnet_webhelp.htm#<cmd=toc>>java=true"

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    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    Sep 24, 2014 4:13 PM UTC

    Was it acting like this before or is this a new behaviour? Did the developers change the method they use to call your help?

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