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npires123
npires123
Participant
September 24, 2014
Answered

Webhelp displays a blank browser in the back

  • September 24, 2014
  • 3 replies
  • 867 views

Greeting to everyone! This is my first topic and I hopy you can help me with an issue.

After migrating from RoboHelp 6 to 10, I started having this issue when invoking the help system... Happens in Windows 7 and Windows server 2012.

How to get rid of that blank browser in the back?


Thanks a lot!

This topic has been closed for replies.
Correct answer Willam van Weelden

The format for your call is rather told, the >>java part was deprecated in RH8. Use >>newwnd=false instead and it should work.

For a complete overview of your options, please see http://www.wvanweelden.eu/articles/part/regular-start-page

Kind regards,

Willam

3 replies

S
StephanieX
Participant
April 24, 2015

I just want to say thanks!!! Your solution works for me 2!!! This blank page issue has been killing me for more than a week, now I'm so relieved.

npires123
npires123Author
Participant
September 25, 2014

The program is written in Java and I'm setting the option in RH10 as – DHTML > Pure HTML option?



Willam van Weelden
Willam van WeeldenCorrect answer
Inspiring
September 30, 2014

The format for your call is rather told, the >>java part was deprecated in RH8. Use >>newwnd=false instead and it should work.

For a complete overview of your options, please see http://www.wvanweelden.eu/articles/part/regular-start-page

Kind regards,

Willam

npires123
npires123Author
Participant
September 30, 2014

It worked!

I edited the whcsh_home.htm and set the var newwnd to false in my RH project. Now the generated output opens a single window and everything else is fine. Didn't even had to ask the dev team to change the code.

Problem solved, thanks guys!!!

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    September 24, 2014

    What method are you using to invoke the CSH from within the program?

    npires123
    npires123Author
    Participant
    September 24, 2014

    I'm not familiar with coding and methods but this is what the code uses, does it help?

    "file://C:/Program Files (x86)/Coriant/TNMS/client/help/app/bicnet_webhelp.htm#<cmd=toc>>java=true"

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    September 24, 2014

    Was it acting like this before or is this a new behaviour? Did the developers change the method they use to call your help?

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