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M
MaLoCo123
Participant
April 15, 2008
Question

WebHelp Font Displays Incorrectly in Browser

  • April 15, 2008
  • 4 replies
  • 473 views
Using version X5.0.2

Generated WebHelp and uploaded files from SSL! folder to client's FTP site. When they upload files (all files from the SSL! folder), the Help text font displays as Times New Roman. However, the style sheet I used to create the Help set font type at Tahoma. Also, I'm not sure why, but when I generate the WebHelp, two style sheet files appear, one named MS_Help.css and the other named MS_Help_ns.css.
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4 replies

M
MaLoCo123Author
Participant
April 15, 2008
Displays perfect on my workstation, of course. :)

Hmm, thanks for the heads up. That darn Vista...
G
GEWB
Inspiring
April 15, 2008

I forgot to ask, how does the generated project display on your (local) workstation?

Check individual browser settings as well as installed fonts.

If I recall, Vista uses a font different from Tahoma or Verdana as Microsoft loves to play with "default" settings...

Regards,
GEWB
M
MaLoCo123Author
Participant
April 15, 2008
Tahoma was actually their preference. I may have to schedule a time to visit their office (since I work remotely) and check out their settings and how they load the files. Thanks!
G
GEWB
Inspiring
April 15, 2008
Hello MaLoCo123 -

Re: two style sheets - correct and normal (one for IE and one for Netscape).

As to the displayed font, not your fault UNLESS you didn't follow your agreed upon project standards. This is user (client) setting dependant.

If I opened your Webhelp from my home I would not get what you want because I don't do Windows and I don't have Tahoma on one of my Linux boxes (the one I would use to view your project).

I would see what I specify in my browser preferences regardless of what you wanted, even on a Windows box.

Regards,
GEWB
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