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A
AMHP
Participating Frequently
April 28, 2015
Question

WebHelp generated from RH11 has empty navigation panes when viewed in IE8, 10, 11, and Chrome

  • April 28, 2015
  • 5 replies
  • 861 views

I specifically "upgraded" to RH11 from 8 to resolve this issue. I have installed update 4 (11.04.291) and installed another patch from this location: WebHelp issues in RoboHelp versions 10 and 11

RH11 is installed on Windows Server 2003 R2. I am merging projects, a parent project and 2 child projects, using the redirect very helpfully supplied on Peter Grainge's website, and am adding the MOTW to resolve issues with customers using IE enhanced security and am manually changing the MOTW from <!-- saved from url=(0014)about:internet --> to <!-- saved from url=(0017)https://localhost --> (see previous post Navigation panes empty with Internet Explorer Enhanced Security enabled).  I have also tried generating the WebHelp without the MOTW with the same results.

Despite having the latest version of RoboHelp with the latest patch (as far as I have been able to find on the Adobe website), the navigation panes are still empty in any version of Internet Explorer that I have (8, 10, and 11) , as well as Chrome. Is anyone else still experience this issue of empty navigation panes in WebHelp?


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5 replies

J
JGaf10311788
Inspiring
May 12, 2015

Sorry, I posted this a couple times and I missed that important information in this post.

RH 11.04.291, Webhelp

Chrome Version 42.0.2311.135 m

IE 10


Doc is viewed locally, and this issue is repeatable on more than 1 machine.

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
May 12, 2015

Sorry, not experiencing that at all with my RH11 output. Is this happening when launching the index page or when the help is called via CSH? Have you enabled JavaScript in the browsers?

J
JGaf10311788
Inspiring
May 12, 2015

When launching the index.htm page directly.  It occurs when launching the index file from the output files and from the published files.

Javascript is definitely enabled.

J
JGaf10311788
Inspiring
May 12, 2015

There's a similar problem:

WebHelp generated from RH11 has empty navigation panes when viewed in IE8, 10, 11, and Chrome. Any solution other than g…

For me, the only issue is Chrome - even on non-customized output files.  When I switch between content categories, the navigation panes appear empty.  I have to select the Table of Contents button from the toolbar to get it displayed again.  If I close the documentation and re-launch,  the navigation pane still appears empty, occasionally reappears when I switch categories.  It's very frustrating and it's a major issue for me.  I'm about to declare my documentation is not Chrome-compatible again!  I've already filed a bug.

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
May 12, 2015

What point version of RH11 and Chrome are you getting this happening with? Where is the WebHelp located – local c:\ drive, local LAN server, or on a webserver?

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
April 28, 2015

I don’t recall that RH will run on Windows Server – or are you referring to where the WebHelp is generated?

A
AMHPAuthor
Participating Frequently
April 28, 2015

The operating systems I've viewed the WebHelp generated by RH11 are:

Windows Server 2003 R2 with IE8

Windows 7 64-bit with IE10

Windows 12 with IE11

Ironically (and somewhat frustratingly), the WebHelp I generated over a year ago with RH8 opens correctly in all of the above environments, that is, the navigation pane is populated.

Captiv8r
Captiv8r
Legend
April 28, 2015

Hi there

First, I'm curious why you decided to change the MOTW stuff. Do you have a pointer to information that told you to try that?

Does the same thing happen if you open one of the supplied sample projects?

Cheers... Rick

A
AMHPAuthor
Participating Frequently
April 28, 2015

Hi Rick,

This goes back a fair way, so bear with me...

When I first delivered WebHelp as an alternative to chm files, with the guidance of a developer in my organisation, I added the MOTW to prevent prompts when user's called up the help. Then in a subsequent release, I had issues with the navigation panes being empty on systems where enhanced IE security was being used. This is the reason why I changed the MOTW. When our software is installed, https:localhost is added as a trusted site, so I use Notepad++ to change the MOTW across all files (not ideal, but the only way I could find a resolution to that particular issue). Now with IE 11 I seem to have the same problems again. I seem to experience the issue without the MOTW, with the generic MOTW, with the changed MOTW.

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