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Known Participant
May 6, 2015 9:53 AM UTC
Question

WebHelp generated from RH11 has empty navigation panes when viewed in IE8, 10, 11, and Chrome. Any solution other than going back to RH9? (This thread - https://forums.adobe.com/thread/1830443 - didn't help.) Thanks.

WebHelp generated from RH11 has empty navigation panes when viewed in IE8, 10, 11, and Chrome. Any solution other than going back to RH9? (This thread - https://forums.adobe.com/thread/1830443 - didn't help.) Thanks.

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6 replies

Inspiring
May 7, 2015 12:48 PM UTC

I have a similar problem. 

As I switch between content categories (i have three of them) the navigation pane will appear empty in 1 or more categories while viewing WebHelp in Chrome.  The TOC does not appear even when I refresh the browser..

But, this does not happen in IE.

RH 11.04.291, Webhelp

Chrome Version 42.0.2311.135 m

IE 10

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NeilE3Author
Known Participant
May 7, 2015 1:51 PM UTC

It appears that there's a number of browser-based display peculiarities in RH11's WebHelp output. I hope someone at Adobe notices this thread ASAP because I have to tell the client by end-of-day tomorrow (Friday) whether there's a solution to their problem (and perhaps yours as well) other than reverting the project to RH9, something that would cause a lot of headaches and lead to a very unhappy client.

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Willam van Weelden
Inspiring
May 7, 2015 6:32 PM UTC

This is very strange. Can you send a me an example project exhibiting this behaviour? (By for example creating a blank project and importing one or two topics?)

RoboHelp 11.0.4. patches the browser issues that I know of, but perhaps a new issue occured. Please send it to me at contact [at] wvanweelden [dot] eu. Please provide a link to this thread in your email.

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