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N
NeilE3
Known Participant
May 6, 2015
Question

WebHelp generated from RH11 has empty navigation panes when viewed in IE8, 10, 11, and Chrome. Any solution other than going back to RH9? (This thread - https://forums.adobe.com/thread/1830443 - didn't help.) Thanks.

  • May 6, 2015
  • 1 reply
  • 693 views

WebHelp generated from RH11 has empty navigation panes when viewed in IE8, 10, 11, and Chrome. Any solution other than going back to RH9? (This thread - https://forums.adobe.com/thread/1830443 - didn't help.) Thanks.

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1 reply

J
JGaf10311788
Inspiring
May 7, 2015

I have a similar problem. 

As I switch between content categories (i have three of them) the navigation pane will appear empty in 1 or more categories while viewing WebHelp in Chrome.  The TOC does not appear even when I refresh the browser..

But, this does not happen in IE.

RH 11.04.291, Webhelp

Chrome Version 42.0.2311.135 m

IE 10

N
NeilE3Author
Known Participant
May 7, 2015

It appears that there's a number of browser-based display peculiarities in RH11's WebHelp output. I hope someone at Adobe notices this thread ASAP because I have to tell the client by end-of-day tomorrow (Friday) whether there's a solution to their problem (and perhaps yours as well) other than reverting the project to RH9, something that would cause a lot of headaches and lead to a very unhappy client.

Willam van Weelden
Willam van Weelden
Inspiring
May 7, 2015

This is very strange. Can you send a me an example project exhibiting this behaviour? (By for example creating a blank project and importing one or two topics?)

RoboHelp 11.0.4. patches the browser issues that I know of, but perhaps a new issue occured. Please send it to me at contact [at] wvanweelden [dot] eu. Please provide a link to this thread in your email.

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