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Stellas-xrB0Bj
Known Participant
January 9, 2014
Question

WebHelp Merged Project RH8 TOC won't render in IE8 untrusted zones.

  • January 9, 2014
  • 1 reply
  • 740 views

Works fine in Firefox.  I am desperate for a fix because we want to deliver this updated Help with our product to new client.  Is there a fix for this?

Follow up:  We decided to put the Help on our server and have clients point there.  It works ok but there was some odd behavior.  On their own, the TOC, Index, and Search all worked as expected. However, if I used the Index and navigated around, then the contents of the TOC and Search would be blank.  Likewise if I used the Search and navigated around, then the contents of the TOC and Index would be blank.  I had to refresh the screen (F5 or Refresh in the browser window) to get them back.

Can anyone suggest a fix?

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1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
January 10, 2014

On my site you under RoboHelp > Merged Help you can download a demo project. Try that on your server to see if you have the same problem.

Meantime, this rings a distant bell. I'm looking for details.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
January 10, 2014

Found what I was thinking of and it is in fact a very different problem. Try with the project on my site and let us know what happens there.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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S
Stellas-xrB0BjAuthor
Known Participant
January 10, 2014

We are using 64 bit machines and just discovered RH8 does not support that. If we update our version of RH will these problems be resolved in future WebHelp projects?

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