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dawny1313
Participating Frequently
April 18, 2011
Question

WebHelp not displaying

  • April 18, 2011
  • 1 reply
  • 1074 views

We are having problems displaying RoboHelp WebHelp generated from RoboHelp 8 on a non-HTTPS server.

They have attributed it to the small bit of XML code that is appended to the beginning of each page. If they strip that off, the page loads fine.

That small bit of code is on every page. We can't hand-remove it every time we publish...

Our developement team says RoboHelp 7 didn't have that code during our last release and it displayed fine.

This seemed to be the most related thread to our problem without starting another thread.

Thanks,

Judy

Maryland

This topic has been closed for replies.

1 reply

Captiv8r
Captiv8r
Legend
April 18, 2011

Hi Judy

Does it change if you click Tools > Options > General and enable the option labeled "Convert RoboHelp Edited Topics to HTML"?

Cheers... Rick

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Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
April 18, 2011

I have branched this into a new thread as the one you attached to was for a problem with an HTTPS server and you state that is not what you are using.

If what Rick has suggested does not fix the problem, then I suspect the cause is what is known as the BOM (Byte Order Mark). That would indicate that your server does not support UTF-8 encoding. If that is the case, can it be changed? Speak to your IT people on that.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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