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Known Participant
September 4, 2020
Question

WebHelp Output not working in Edge V80.x

  • September 4, 2020
  • 13 replies
  • 345 views

I have been generating a WebHelp output in RH Classic 2019 (14.0.10.010) and integrating it with our application which was working fine in IE11. We are now moving to Edge V80.x and the WebHelp is throwing a blank page if the pop up button is disabled and if it is enabled it throws two consecutive blank pages in quick succession which then disappear. Is there any update required for the WebHelp to work in Edge?

Thanks.

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13 replies

Peter Grainge
Community Expert
Community Expert
September 11, 2020

Given the sample projects work OK this must be something in your project but I can't think what it is. 

 

  1. Create a new project with just a couple of simple topics, not imported stuff. Generate that and see what happens. I think that will work further pinpointing something in your project.
  2. Are all the topics from the Word document or are there other topics? I would try apply a tag to the Word based topics and excluding them from the output to see if they are causing the issue. They shouldn't but who knows?
  3. Can you share the project? If you can, then see the Contact page on my site and send the project as instructed there. Do make sure you include a link to this thread and please do not email the project direct. Also send the Word document.

 

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Known Participant
September 11, 2020

Hi Peter,

Apologies for the late post, i missed your reply. I did upgrade to the latest version of RH. The problem still persists.

When the Help file opens in Edge (85), i got a message saying, allow popups, i enabled that and got two consecutive blank screen. 

If i dont enable that message of allowing popups i get a single blank screen.

Peter Grainge
Community Expert
Community Expert
September 4, 2020

Disabled and enabled how?

 

Also you are not on the latest version 2019.0.14. Try that.

 

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