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VilmaZ
VilmaZ
Inspiring
December 1, 2014
Answered

Webhelp Template error (RegisterResolvers)

  • December 1, 2014
  • 2 replies
  • 902 views

Hi all,

I've already googled, plus I looked into similar discussions here, but no solutions.

ENVIRONMENT

We have:

  • Windows XP
  • Robohelp 7 (inside the technical Communication Suite)
  • Webhelp output
  • MS Word 2007

As others, this environment is working perfectly since years. Last Webhelp output was October, 2013.

BACKGROUND

We compiles our projects and got the error, we create a new quite empty project and we got the error.

We did the following action without luck:

  • BitDefender Antivirus paused
  • Administrator proviledge got (nothing changed on this machine, just strange thing that Start, Control panel, User account is empty..)
  • .cpd removed
  • run the RoboScriptReg.exe (found somewhere) in the Program/Adobe/Programs/Robohelp HTML folder

ERROR

"Initializing compiler...

Generating Webhelp 5.50 (7.01.001)...

Template Active Script Error: Fail to initialize script.

Template Error: can not resolve macro: RegisterResolvers

Fatal Error: Cannot run macro: Register Resolvers in compilation script"

REQUEST

We have to delivers this weeks eight project in two languages, we need to solve this issue.

p.s: we are even users of MadCap Flare. Our customer does not want to upgrade to a new product and for this reason we area still woring in RH7

Thank you to all

This topic has been closed for replies.
Correct answer VilmaZ

SOLVED!

We connected the strange behaviour of the Start, Control panel, User account window that was empty.

We googled looking for how to solve it and we found this

http://support.microsoft.com/kb/919292/it

We fixed it automatically: the User Account windows appeared correctly, all the accounts had Admin proviledges and now the sample project can compile in Webhelp.

Thank you to all the people

2 replies

VilmaZ
VilmaZAuthorCorrect answer
Inspiring
December 1, 2014

SOLVED!

We connected the strange behaviour of the Start, Control panel, User account window that was empty.

We googled looking for how to solve it and we found this

http://support.microsoft.com/kb/919292/it

We fixed it automatically: the User Account windows appeared correctly, all the accounts had Admin proviledges and now the sample project can compile in Webhelp.

Thank you to all the people

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
December 1, 2014

Can you create WebHelp using the sample projects?

PS – you know that the WebHelp produced from RH7 can’t be seen using IE11 or Chrome, right? It’s just too old a version to support newer browser versions.

VilmaZ
VilmaZAuthor
Inspiring
December 1, 2014

Hi Jeff,

thank you for answering. We cannot create the webhelp, even with a sample project.

Every compiling in Webhelp or Webhelp Pro returs that error.

The problem is not operning the web help into a browser, the problem is compiling a webhelp.

The computer is a dedicated one, with Windows XP installed. We are not upgrading the machine to a new operating system neither to a new version of office because of the old Robohelp.

I hope this clarify our situation

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
December 1, 2014

Was this working at some point & now it’s not? If so, what’s changed? The fact that you can’t create WebHelp with the samples implies that your installation of RH is damaged. Maybe deactivating and uninstalling/reinstalling may work.

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