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Anonymous
July 11, 2006
Answered

WebHelp Trouble Publishing

Currently, when I try to publish my work to the web, I recieve "Failed to publish. reason: Canceled by user". Now I know I haven't cancelled it, so I'm assuming it has been timing out. I can publish perfectly fine to my hard drive, however I encounter problems when publishing to the web.

I've been using the FTP option. I know the server is being reached due to the creation of the project folder. I've tried numerous times to publish both to a folder being created by RH, and a folder I previously created.

Any suggerstions?
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Correct answer
July 12, 2006
After publishing to the network server and reading what Rich suggested...

I used a little drag and drop from the network server to filezilla and my FTP server.

Final result - my help file has been successfully uploaded to the FTP server and is currently live.

Thanks to both Peter and Rick for all their help.
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15 replies

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
July 12, 2006
From what I can glean the target needs to have an FTP server running on it and that is usually available on Unix boxes but not Windows where it has to be set up specifically. Because that was not available, the FTP method was failing but because the target was visible via Windows Explorer, the File Publish method worked as that does not need the FTP server.

That would also explain what Rick describes.

In short for anyone facing this problem, if you can see the target via Windows Explorer, then use the File System method.

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Anonymous
Correct answer
July 12, 2006
After publishing to the network server and reading what Rich suggested...

I used a little drag and drop from the network server to filezilla and my FTP server.

Final result - my help file has been successfully uploaded to the FTP server and is currently live.

Thanks to both Peter and Rick for all their help.
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Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
July 11, 2006
The permissions I am talking about are your permissions to write to the server. On that score I would have thought that if Filezilla can access it, then the permissions are correct.

Try using the File System option.

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Anonymous
July 12, 2006
Isn't that required to publish to the hard drive?
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Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
July 12, 2006
It can be used to publish to any location that is part of your network I believe. That appears to be the case and it might get around the problem you are having if the target is indeed part of your network. It's worth a try.

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Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
July 11, 2006
Welcome to the forum.

Any suggestions? Yes, use the Search link above. I am not trying to be unhelpful, it's just that you would have got an instant answer.

Click here for one answer.

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Anonymous
July 11, 2006
For the past 2 day, I done nothing but research. I've read that post as well as others that appeared to be even close to the troubles I'm having. Nothing seemed to help. Hense the reason I started my own thread.
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Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
July 11, 2006
My apologies. I misread the message.

Download an FTP application such as the free Filezilla. Using that see if you can see the server and upload any old file. I am thinking this is not a RH issue but something to do with what you can see, permissions etc.

Have you checked with your IT people that you do have the necessary permisions?

Try that and post back.

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