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K
ktbFL
Inspiring
October 2, 2014
Question

What is the best output page-level help for a thick/fat client software app

  • October 2, 2014
  • 1 reply
  • 329 views

I am looking to do some reorganizing of some help projects here at my new employer.  For the past 10 years, I have only been dealing with web-based apps so all my help has been web help... sometimes page-level, sometimes not.  However, I will need to now convert and/or create new help for a software app that is thick-client style.  I need to know what the optimum output format would be to work best for page-level, thick-client, online help... HELP!

BTW.. I am currently using RH10 for Windows 7.

Thanks,

kb

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1 reply

Willam van Weelden
Willam van Weelden
Inspiring
October 6, 2014

The best format depends on your client's situation. Do all client pc's have internet access and can you get a server to host the help? If so, I would go for WebHel/HTML5. That's the easiest to maintain and the client won't have to hassle with installing help.

If you client doesn't have internet access or you don't have a server, a CHM is quite safe. It works well even though it is an old technology. But keep in mind that if the CHM is located on a network drive, it won't work unless the client is willing to change some security settings.

Kind regards,

Willam

K
ktbFLAuthor
Inspiring
October 8, 2014

Thanks William,

We have MANY,MANY clients with a variety of computer system set ups... most with internet access.  I have to be able to provide a help system for all.  This leads me to think that Webhelp is the best since it is browser and platform independent.

Thanks though for your response.

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