What permissions do I need for a Web site to allow Comments without entirely disabling security?

Hey, Praful!

How would the Commenting feature be used on the Internet, though? While I can specify a directory on the corporate Web site to be the Comments repository, I cannot grant all users access rights, since I don't know who all our individual customers are. It seems the only way that the Comments (and perhaps the Auto-Updating feature) would work on the Internet is if there was no security at all on the Comments repository (directory), so any anonymous person can have visibility to the Comments directory.

I have been able to successfully test both the Commenting and Auto-Updating functions from within our network environment.

I was talking to my IT guy about how both the Commenting and Auto-Updating functions work. He was concerned that anyone who knew the path to the Commenting directory could dump all kinds of harmful data into that directory if no security was enabled. Furthermore, he wondered whether the Commenting function is even meant to be used over Internet; he thought the way it was set up, it could only be used in a network environment.

So, I was wondering: Does Adobe have any customers or partners who have successfully distributed AIRhelp to their customers while using the Commenting functionality over Internet? If so, how do they configure their AIRhelp settings?

I did find this article on Peter Grange's awesome site: http://www.grainge.org/pages/authoring/air/8/airhelp_commenting.pdf. This article specifies how to set up one AIRhelp file to work with any number of companies. If I understand this correctly, each IT guy that works for my customer would need to make a manual revision to their DNS server so as to route that company's comments to a local directory of the same name specified when the AIRhelp file was generated; then, the comments from their employees would be routed through their DNS server to this Comments directory. Aside that I'm not sure whether I could expect most customers to go through that trouble so as to use Commenting to correspond with us, it seems that these comments would only be visible to people working at that company--not to all customers worldwide (or to us, who sell the software). Please correct me if I am not understanding this document correctly, since I'm far from being an IT guy!

Thank you again for your patience with an AIRhelp newbie!

Most sincerely,

Sammy Spencer