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Question

When I attempt to transition a project from RH7 HTML to RH9 HTML it hangs. HELP!

Forum|Forum|13 years ago
September 28, 2012
3 replies
2721 views

I have been using Robohelp 7 for a few years to edit and update our online help document. I had started with RH6 then made a smooth transition when upgrading to 7. I admit that I don't know Robohelp very well since I use it only twice a year, but enough to make edits and create/delete topics in the TOC.

Early in 2011 we upgraded to Robohelp 9. When I attempted to transition my RH7 HTML project in RH9 HTML it ran and ran; not responding. I didn't have time to troubleshoot so I continued using 7 and procrastinated. Now I must fix it and make RH9 work. Can anyone help me? Does the complexity of the project matter? It is a few hundred TOC pages and about 4 different TOC book levels.

When I launch RH9 HTML I can create a new project. So that version does work OK.

Thank you.

Chuck

This topic has been closed for replies.

C

chuckclenAuthor

Participating Frequently

Yes I do have a good backup of my Robohelp 7 project.

Yes I do have RH7 on my pc. But once I have attempted to open the project in RH9, I can no longer open it in RH7. I get a message saying it won't open in 7 since it has been upgraded in a newer version. However, the transition to 9 was never completed.

I do not understand your question "Does the help have links to PDF files that are part of baggage?"

I'm sorry that I could not find anything on your site to help regarding transitioning from 7 to 9. Maybe I just haven't found it yet.

One thing that may be an issue is that I have both RH7 and RH9 on my pc. I read that having two versions is not good. So that could be the problem. I am waiting for my IT people to uninstall RH7 so I can try opening the project in RH9 again. Would you suggest I uninstall both and then install RH9 or just uninstall RH7 and give it a try? You may ask why do I have both. I was going to remove RH7 when I safely transitioned the project to RH9 just as I did from 6 to 7. But when the 7 to 9 didn't work I just let 9 remain there. I needed to continue maintaining my project and 7 worked but 9 didn't.

Here is more info if it helps. During the initial install of 9, my OS was WinXP. Just recently we went to Win7. And as I mentioned, RH9 seems to work OK when I try to create a new project, so it did install OK.

I will get back to you after I try the removal of RH7.

I continue to welcome any other suggestions.

Thank you.

Peter Grainge

Community Expert

Don't uninstall Rh7 just yet.

I will reply tomorrow.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Peter Grainge

Community Expert

Whilst you cannot open the upgraded project in Rh7, you can still open the backup. I would keep that option open until your problem is resolved. It used to be the case that multiple versions caused problems but that is no longer true. I have machines with 7, 8, 9 and 10 all running quite happily, albeit 7 is not certified for Windows 7 but as I only need it for occasional testing that's not a real issue.

The question about PDFs is really do you have any links in your topics to PDF files and are those files baggage files? I recall one person at least had a problem opening a project that was tracked back to the PDF files.

There isn't a topic about transitioning direct from 7 to 9 but there are topics about upgrading to 8 and upgrading to 9, from any version. Either of those could have had something but now that I have had a chance to look, I don't think there is.

You say Rh9 runs and runs but does not respond but you also say you can create new projects. So Rh9 opens OK and works fine except with this rogue project. What exactly happens after you attempt to open the project?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Peter Grainge

Community Expert

Can I assume you have a good backup rather than you are now reliant on a project that has failed to upgrade?

Do you still have access to Rh7 and if you do, does the project still open OK on that?

After that I am not too sure. Does the help have links to PDF files that are part of baggage? That is ringing a bell.

See if the Using Rh8 and Using Rh9 pages on my site help.

If no progress, then post back.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Jeff_Coatsworth

Community Expert

Check out Peter Grainge's site (grainge.org) for tips on changing from earlier versions of RH to RH9/10.

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