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SGYorkie
SGYorkie
Participating Frequently
September 30, 2015
Question

When viewing from SharePoint I get the Javascript error "Uncaught ReferenceError: gTopicFrameName is not defined".

  • September 30, 2015
  • 1 reply
  • 745 views

When my help file opens, I am taken to the Index page and none of the hyperlinks work (TOC does not work and I can not open any help files). I have published before with no issues at all.

When you use the search bar, find and open a topic, all of the links and everything work perfectly how they did before. When you check the console in Chrome it says "Uncaught ReferenceError: gTopicFrameName is not defined"

It seems to be a RoboHelp error.  Is there a TopicFrameName property in RoboHelp?

Thank you

 

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1 reply

Captiv8r
Captiv8r
Legend
September 30, 2015

At what point in the publish process does this error occur?

SGYorkie
SGYorkieAuthor
Participating Frequently
September 30, 2015

After it has published. When I click on the hyperlink to the help files within SharePoint the error occurs. It might be a SharePoint issue, but instead of going to the introduction page (that I set as default and the start page in RoboHelp) it links to the Index and none of the hyperlinks work until I use the search function.

Captiv8r
Captiv8r
Legend
September 30, 2015

Ahhh okay. I just updated the thread title to read:

When viewing from SharePoint I get the Javascript error "Uncaught ReferenceError: gTopicFrameName is not defined".

Perhaps Willam will see this thread and pop in to advise.

As you say this worked before and for whatever reason is not working now, I suspect perhaps a browser upgrade broke things. Are you up to date with your service releases for RoboHelp?

Cheers... Rick

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