When viewing from SharePoint I get the Javascript error "Uncaught ReferenceError: gTopicFrameName is not defined".

Forum|Forum|10 years ago
September 30, 2015
11 replies
757 views

When my help file opens, I am taken to the Index page and none of the hyperlinks work (TOC does not work and I can not open any help files). I have published before with no issues at all.

When you use the search bar, find and open a topic, all of the links and everything work perfectly how they did before. When you check the console in Chrome it says "Uncaught ReferenceError: gTopicFrameName is not defined"

It seems to be a RoboHelp error. Is there a TopicFrameName property in RoboHelp?

Thank you

HTML

This topic has been closed for replies.

Captiv8r

Legend

At what point in the publish process does this error occur?

SGYorkieAuthor

Participating Frequently

After it has published. When I click on the hyperlink to the help files within SharePoint the error occurs. It might be a SharePoint issue, but instead of going to the introduction page (that I set as default and the start page in RoboHelp) it links to the Index and none of the hyperlinks work until I use the search function.

Captiv8r

Legend

Ahhh okay. I just updated the thread title to read:

When viewing from SharePoint I get the Javascript error "Uncaught ReferenceError: gTopicFrameName is not defined".

Perhaps Willam will see this thread and pop in to advise.

As you say this worked before and for whatever reason is not working now, I suspect perhaps a browser upgrade broke things. Are you up to date with your service releases for RoboHelp?

Cheers... Rick

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