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PSCW
Inspiring
March 28, 2016
Question

When we upgraded from RH11 to RH2015 the upgraded project didn't have any of the topics in it. Is there a way to get the topics to appear without having to import them after the upgrade?

  • March 28, 2016
  • 2 replies
  • 2228 views

When we upgraded from RH11 to RH2015 the upgraded project didn't have any of the topics in it. Is there a way to get the topics to appear without having to import them after the upgrade?

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2 replies

Captiv8r
Legend
March 28, 2016

HI there

Can you share a screen shot depicting your RoboHelp application?

Cheers... Rick

PSCW
PSCWAuthor
Inspiring
March 29, 2016

Hi Rick,

Here's a screenshot of my workspace after upgrading a RH11 project to RH2015 showing nothing in the Topic List, all the topics in the broken links folder, and the TOC showing missing files. I also received the error dialog inserted after the workspace screenshot for every project I've upgraded to RH2015. For each project, this is the result I see after the upgrade:

Any help would be greatly appreciated!

Thanks!

Pat

Captiv8r
Legend
March 29, 2016

Hi Pat

Thanks for sharing the images. Most helpful.

Based on what you have shown, it would appear that your project is located on a network resource? I"m basing that off the image showing K:\Design\Help...

I know that RoboHelp has improved in recent versions so as to allow it to work some better in these situations, but I'm wondering if the problem would perform a disappearing act if you were to move the project to a folder on your local C drive.

Are you able to try that?

Cheers... Rick

Jeff_Coatsworth
Community Expert
Community Expert
March 28, 2016

That shouldn’t have happened – is there any source control at work here?

PSCW
PSCWAuthor
Inspiring
March 29, 2016

Hi Jeff,

No, there is no formal source control over these files. They are legacy help files that were originally created when RH wasn't owned by Adobe (and before I started working here in 2006). But, we had no problems migrating from that super old version to the TCS but are seeing problems going from RH11 to RH2015. Go figure. Not sure what could fix this, but we have imported the files for a couple of the projects that had missing Topics, but others are very large and cumbersome so I thought I'd check with the RH community to get some assistance.

Thanks!

Pat