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N
ndhelp
Inspiring
May 14, 2008
Answered

Where is MasterData.xml file?

  • May 14, 2008
  • 1 reply
  • 822 views
When our users access the help from our application, a error is logged to the event log that it can't find the MasterData.xml file. The help works but it is concerning to see the error message in the event log and also after a while or ignoring a popup is received.

In doing some research we located the MasterData.xml file references in the whtopic.js file. I have read that this file supports the navigation bar but I cannot find any references to the MasterData.xml file and if I have any control over that name.

Any help would be appreciated.

I'm using RoboHelp 7.01.001.
This topic has been closed for replies.
Correct answer ndhelp
In case any one else runs into this, as MergeThis posted, there is another posting if you do a search through all the forums for RoboHelp. It basically says that Adobe is aware of it but it doesn't affect help. Since it affects the event log in our application and looks bad to our customers we got around it by creating an empty file named MasterData.xml. We no longer get the error and the help is not negatively affected.

1 reply

MergeThis
MergeThis
Inspiring
May 14, 2008
A forum Search on "MasterData.xml" returns another posting that resulted in an answer from an Adobe developer.

Try it yourself...


Good luck,
Leon
N
ndhelpAuthor
Inspiring
May 14, 2008
Thanks. I had searched all Adobe forums and the WebHelp forum but missed all the RoboHelp forums. I had found a whtopic.js file that didn't do me any good so I was a little perplexed. After reading the answer since Adobe isn't concerned about the error I think we are going to create a dummy file so our application quits erroring. We will see how that works.

Thanks again
N
ndhelpAuthorCorrect answer
Inspiring
May 15, 2008
In case any one else runs into this, as MergeThis posted, there is another posting if you do a search through all the forums for RoboHelp. It basically says that Adobe is aware of it but it doesn't affect help. Since it affects the event log in our application and looks bad to our customers we got around it by creating an empty file named MasterData.xml. We no longer get the error and the help is not negatively affected.
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