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Question

Where to buy RoboHelp VIP license?

Forum|Forum|2 years ago
May 19, 2023
9 replies
743 views

Hi,

I need help to buy Robohelp VIP license (Subscription license) in China.

There is distributer list on Adobe web site. However, I can not find the right distributer even though I have contacted to more than 10 distributers located near shanghi city on the list.

Probably the list may be for Adobe Illustrator some other software products which are non RoboHelp software.

Thank you for you help in advance.

Have a good day!

[Distributers list in China]

Link removed as it was to a list of Adobe partners and not relevant to the question.

This topic has been closed for replies.

Peter Grainge

Community Expert

@Naruto Haba Please email me direct via my site so that I can pass on your email address to Adobe. Do not post it here.

You will then be contacted requesting certain information so that they can get a quote for you. Do be clear as to the version you need. From all I have seen, a single licence is all you need.

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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Naruto HabaAuthor

Known Participant

Hello Peter, Thank you for all of your support. I sent my message to your ID through this system. Please let me know if my way to sending message was wrong.

Thank you. and Have nice day!

Haba

Peter Grainge

Community Expert

It was. See my reply.

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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Peter Grainge

Community Expert

I have established that you cannot install from Adobe direct, that has been confirmed. An Adobe staff member is now liaising with a Partner in China. I will let you know what comes back.

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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Peter Grainge

Community Expert

Just to add, I know of many organisations that use multiple single user licences rather than a VIP/Enterprise licence precisely because of cost.

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Naruto HabaAuthor

Known Participant

Yes, I totally agree with you. The cost is important factor.

It would be best if we can use single license of RoboHelp in China.

The important is that we need to use RoboHelp in China.

So, I don't mind VIP license or single license at this moment.

The cost is next step for us.

Thank you for all your assist.

Haba

Peter Grainge

Community Expert

The question has been referred to the right people but the weekend has intervened. Adobe or I will get back to you.

From what you say it does sound like China is blocked either by Adobe or China itself. If that is the case, then the type of licence will be academic.

Otherwise I don't think you are appreciating the cost of a VIP licence. My understanding is it is many times more. With a single licence, if the one writer leaves then their subscription would be cancelled and a new one taken out, that assumes that Adobe cannot continue the subscription and change the user name.

Let's see what Adobe come back with on availability.

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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Peter Grainge

Community Expert

You do not need the VIP licence, it's not a better product but one that allows many users and you need quite a few to justify the cost.

Have you tried buying the single licence you need? From what you have posted, that may be blocked as well but I don't know.

I have reached out to an Adobe contact and will get back to you when they reply.

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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Naruto HabaAuthor

Known Participant

Hi Peter, Thank you for your kindly reply. I am looking forward to receving the right contact of Adobe through you.

From our experience, my China colleague could not buy Adobe Robohelp single license either when he logined to internet from China area on Adobe online store. I am not sure, but it might block by China great wall or something.

And also, my understanding is RoboHelp single license can not change the register person information even though our company organization is changed. So, I prefer to use VIP license which is designed for the company usage.

I am continuously pushing Adobe Japan to find the way to buy RoboHelp license in China. Because I live in Japan and I believe Adobe is Global company.

Anyway, thank you very much for your assist, Peter.

Have a good day!

Haba

Peter Grainge

Community Expert

If Adobe as a global company will not sell to China, it would seem to make no sense for Adobe China to give the advice they have. A block is a block and the local office can't go against that.

Let me take this up with an Adobe contact and see what the official line is.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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Peter Grainge

Community Expert

If there is some problem with being able to subscribe direct to Adobe from China, let me know and I can make further enquiries.

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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Naruto HabaAuthor

Known Participant

According to my colleague in China, Adobe China can not sell Robohelp VIP license against China role. So Adobe China recommends to buy RoboHelp license through the distributor in China. However, we can not find the right distributor in China. I appreciate if you tell me the contact who can advise me. Thanks.

Haba

Peter Grainge

Community Expert

This is the link you require.

Adobe RoboHelp - Buying Guide

I asked about how many writers there will be as sometimes people think they require a licence for people in their organisation who will be using the output. Licences are only required for writers. Cost out the licence you have asked for against individual licences.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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Peter Grainge

Community Expert

Your link has been removed for the reason stated. I will make some enquiries but first how many writers will be using RoboHelp?

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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Naruto HabaAuthor

Known Participant

Hi, Peter,

Thank you for your response.

I need just 1 writer in China. Thanks.

Best regards,

Haba

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