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A
Anonymous
April 25, 2012
Question

Why are my existing content pages appearing blank in RH7?

  • April 25, 2012
  • 1 reply
  • 874 views

I am working in RoboHelp 7.  Some of my existing pages appear blank in the tool, but when I do a Preview or generate the final output, the content appears in the viewer window.  It also appears to the end-user just fine.  I have tried importing the file again and also re-typing the information, to no avail.

Kate

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    1 reply

    Willam van Weelden
    Willam van Weelden
    Inspiring
    April 25, 2012

    Hi,

    Do these blank pages use nested dropdowns? Nested dropdowns do not play nicely in RoboHelp 7.

    Greet,

    Willam

    A
    Anonymous
    April 25, 2012

    Hi,

    Yes, they do.  It doesn’t happen to all of my pages, just some.  I normally don’t notice which pages are having problems, until I access the page in order to make an edit.  and then the page is blank!  it’s frustrating.

    I hate to change the layout of one page – to remove the drop-down, because all of my pages have drop-downs.  and in order to make the pages look consistent across the board, I’d need to update 3,000+ topics (and I’m the only writer in my division).

    I know – the next thing you’ll say is that my project is too big.  ☺  that’s one thing I’m working on…eventually I want to use DITA.

    Kate

    Willam van Weelden
    Willam van Weelden
    Inspiring
    April 26, 2012

    Hi,

    Some more questions:

    • What happens when you import the pages in a new project?
    • Is the zoom set to 100%
    • Does restarting RoboHelp help?

    If this doesn't help, I'm afraid you've run into a glitch. Sorry, but there's not much to do about it. The behaviour improved in newer versions of RoboHelp.

    Greet,

    Willam

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