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A
Anonymous
May 21, 2013
Question

Why can't I delete the "Adobe RoboHelp 10" folder on my Windows 7 Desktop?

  • May 21, 2013
  • 1 reply
  • 773 views

Today I downloaded and installed a trial of Adobe RoboHelp 10.

After installation I ended up with a folder called "Adobe RoboHelp 10" on my Desktop.

But when I try to delete this folder I get a windows 7 error "You require permissions from ... to make changes to this folder".

I am logged in as Administrator (There is only one account on my machine so for all I understand I am logged in as the one I am instructed to require permissioons from?).

I am running Windows 7 on a Paralells instalaltion on MAC. But for all I can tell my Desktop is not located on the MAC (network drive).

Why has RoboHelp 10 installations created a folder I do not have priviliges to change on my desktop?

How do I delete this folder?

Please give me a clue. This is driving me mad...

Regards, Kjell-Olov Högdahl

CEO The ITfied AB

    This topic has been closed for replies.

    1 reply

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    May 21, 2013

    If I am correct this file contains the unzipped download, there will be setup.exe file in it. It normally deletes OK. Try rebooting first.

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

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    A
    Anonymous
    May 22, 2013

    I had to reboot my MAC (and consequently parellels desktop) to be able to remove the folder.

    The error may have something to do with the fact that the installation failed due to insufficient disk-space? Maybe this in combination with running on a virtual machine casued the desktop folder created by RoboHelp installation to get "strange" security settings?

    (I add this comment just to share this information should anyone else encounter the same problem).

    /Kjell-Olov

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