Why can't I open a pdf file directly?

Forum|Forum|15 years ago
September 25, 2010
1 reply
2597 views

Since installing Acrobat 9, every time I try to open a pdf file by double-clicking on it, the print dialog box pops up. If I close it, then the document content is displayed on the screen like I wanted. Is this a new "feature" that I wasn't warned about, or is there some user option set incorrectly somewhere, or what? It's really irritating, and adds significantly to the frustration level I'm developing over other unnecessary changes in this new version.

Documentation

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Peter Grainge

Community Expert

Are you a user of Adobe's RoboHelp product? If not and your question is only related to Acrobat, then you should ask in the Acrobat forum. This forum is for people producing Word and PDF documents from RoboHelp.

Try http://forums.adobe.com/community/acrobat/acrobat_windows

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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xerqesAuthor

Participant

Thank you for telling me where I "should have" posted my question. Trouble is, when I was looking for a place to post it, I couldn't find anything that looked anything like a relevant place. I even did several searches, some of which included the word acrobat, and found nothing useful. This forum, or these forums, are not very friendly to someone who doesn't already know where things are. I'll go look elsewhere.

Captiv8r

Legend

Hi there

I can tell you are irritated. But I might ask which is more helpful to you.

Would you prefer that folks just assume you are using the RoboHelp product and begin offering answers about how to use an application you aren't using? Or would you prefer to be advised up front that you aren't in the correct place and to try and steer you to the correct place where you might find help?

I assure you that Peter wasn't being rude. He was only trying to assist with the information he had to work with.

I know it can seem daunting to know exactly where to ask for help. Especially when Adobe has 80 - 90 different software products. I'm not sure if your statement of "I'll go look elsewhere" means that you don't feel we were friendly enough here so you will just look elsewhere on the web or if it means that you will try a different Adobe forum.

Assuming it means the former, I do wish you the best of luck in solving your issue. If it means the latter, you might begin by visiting the main forums page at the link below. Once there, click the drop-down selector and you should see a lengthy list of all the forums to chose from. I'd have pointed you to a specific forum, but it isn't clear whether you are meaning the full Acrobat application or if you are using the free Acrobat Reader.

Click here to visit the main forums page

Cheers... Rick

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