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July 20, 2010
Answered

Why can’t I view my published project? Part 2

  • July 20, 2010
  • 4 replies
  • 807 views

I am back working on RH and want to thank everyone for previous suggestions. However,

I still can't view published help.

I work in RH8 and Windows 7

I have many child projects and 1 parent project. Everything works fine when I generate Air and Webhelp. But I can’t publish.

Here is the process I am using.

I access the Parent and publish to c\test

It looks like it published.

When I go into the test folder it contains these folders (created by the parent)

mergedProjects

Resource

Themes

Also other files

The mergedprojects folder contains subfolders for the child projects. These subfolders also have files in them, even though I haven’t yet  published any of the children.

I am guessing that the parent is picking up folders and files previously published, even though I deleted them. (is this a correct assumption?)

I then go to the child projects and publish them to c\test\mergedProjects\child1, child 2 etc.

It looks like it publishes.

To check and see how everything looks, I go into the

c\test folder and click on the parent htm. I actually have 2 htm files. Clicking on one gives me my opening page but no toc. Clicking on the other one gives me the gray screen. I have also tried accessing the web (IE) and opening the files from there and I still get a gray screen.

Any help is appreciated.

Thanks.

Pat

    This topic has been closed for replies.
    Correct answer Peter Grainge

    You need to look in two places.

    The first field of the first page of the wizard when you generate shows where you generated output is and the name of the start page. Go to that folder to view what you have generated.

    The last page of the wizard shows the same information except in respect of the published output. Go to that folder to view what you have published.


    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

    4 replies

    Peter Grainge
    Community Expert
    Community Expert
    July 28, 2010

    Are you using a redirect in the parent? If so, temporarily remove it and put some text in parent project topic. Then regenerate.


    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    August 2, 2010

    Thank you for the response. I'm finally back to the RH project.

    My parent doesn't have a redirect. It does have a first page. All children are accessed through the toc.

    How am I supposed to access the published files on my C drive? I've been clicking on the parent htm file. Is there another way to access the published files?

    Pat

    Peter Grainge
    Community Expert
    Peter GraingeCommunity ExpertCorrect answer
    Community Expert
    August 3, 2010

    You need to look in two places.

    The first field of the first page of the wizard when you generate shows where you generated output is and the name of the start page. Go to that folder to view what you have generated.

    The last page of the wizard shows the same information except in respect of the published output. Go to that folder to view what you have published.


    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.