Why has search stopped working in Webhelp 2017 using IE 11 browser from 3/8/18?

Forum|Forum|7 years ago
August 6, 2018
1 reply
522 views

In RoboHelp 2017 the search has always worked in all browsers. Since late last week search no longer works in IE version 11. I guess it's a security issue (I've read much earlier posts), but who knows what to look for? What are the security issues in IE that would stop a RH webhelp search?

WebHelp

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H

helenslaterAuthor

Known Participant

Hi All

Further to the above where search has stopped working in IE 11 and browser stops working: I have followed the suggestion to update the javascript files re Tracker Bug 960. But this has not fixed problem. However, in an older help project the search still works. Can anyone suggest what could have happened in newer project to stop search working. RoboHelp has been stable and did not crash. I've only updated topics with new content. Can invalid HTML code cause search to stop? Which source files should I check to determine cause of problem? Any suggestions greatly appreciated with new help release due in 3 1/2 weeks.

Peter Grainge

Community Expert

That bug is about responsive HTML 5 help whereas you are referring to WebHelp. I suspect the older project might fail if you generated it afresh. Try that but generate to a different folder. Do not overwrite what is working.

Do you have all updates applied? If you do, that provided a later fix to the one you applied, albeit for a different output. I doubt that would cause issues here but it's not possible to say. The cleanest fix would be to uninstall and reinstall RoboHelp but I doubt you will want to do that at this point.

Try a generating to clean folder first. Does this happen when you open the help or only when it is linked to some software?

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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H

helenslaterAuthor

Known Participant

Peter, I've discovered a means of getting the search to work again in the second project. In the Output (for publishing) I turned off the option: Show Context in Search Results. However, this option is still turned on in first project and search with context displayed still publishes. I'm not sure what content change in project 2 has caused impact to search with context.

Helen

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