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djm2142
Inspiring
August 25, 2015
Answered

Why is the TOC not showing up when project opened on intranet?

  • August 25, 2015
  • 1 reply
  • 906 views

One of our RoboHelp 9 projects is not opening up with the TOC open on the left.  It does have a link that says "Show", but the preferred opening would have the TOC already expanded.  All other projects open this way.

I do have the box "Show Navigation Pane Link in Topics" under the Navigation page of the WebHelp settings. I matched all webhelp settings with another project that is opening correctly.

What else can be done?

Deanna

    This topic has been closed for replies.
    Correct answer Captiv8r

    The link is on our intranet as http://internal.jjkeller.com/tsservices/WebHelp/dq_proc/Driver_Qualification_HomePage.htm. The project is being uploaded to a deployment server and then published to the intranet server every 15 minutes.

    Do you want me to upload a screen shot of the page that opens?

    Deanna


    Hmmm, from the dialog, the page that should open the WebHelp is actually named "startpage.htm". It would appear that's the HTML page you should be linking to.

    1 reply

    Captiv8r
    Captiv8r
    Legend
    August 25, 2015

    Hi there

    Normally this would indicate you are pointing to a topic inside your project and not the start page for the project. What is the page you are pointing at? And what is your start page?

    Cheers... Rick

    D
    djm2142Author
    Inspiring
    August 25, 2015

    The last part of the path for the output folder and start page is “WebHelp\dq_proc\startpage.htm”. The topic inside the project that opens is the homepage.

    Captiv8r
    Captiv8r
    Legend
    August 25, 2015

    Can you share screen shots of your WebHelp SSL settings? I need to see two of them. One showing the output folder and start page and the other listing the default topic.

    My thought here is that you have perhaps confused the two and named them identically.

    Cheers... Rick

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