Why must I append index.htm to one of my KBs?

Forum|Forum|7 years ago
September 10, 2018
1 reply
564 views

I have several KB's I've created and published over the years, and only have this issue with one. Since I'm moving to a new windows server, i'd love to resolve this issue. On the old server, I always had to type wpahelptest.mot-mobility.com/index.htm to get it to open. I still have to do this, and it's annoying. I can partially solve it, but would love to understand what's wrong and how to resolve.

The first page is named "welcome"

After uploading to the new, I had the same issue. So I added welcome.htm & welcome.html to my IIS default document.

Now, if I enter just wpahelptest.mot-mobility.com, the page opens, but the frame & contents are not here - I have to click on "show"

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Captiv8r

Legend

HI there

This would seem (to me at least) to be a server configuration error. As I understand it, index.htm is a standard and default "starting page" that the server (if properly configured) should simply load up and present.

The bottom line here is that I believe you need to be asking your web folks that are responsible for maintaining the server about the issue. Just explain that you are typing wpahelptest.mot-mobility.com and you have an index.htm but it isn't loading up.

Cheers... Rick

A

AnahidMAAuthor

Known Participant

Hi Rick,

Okay - but does it make sense it works for every other KB, but not this one? I feel like I must have something wrong.

And then when I added welcome.htm, it did show the start page, but not the frame, just as if I had done a right click open URL in a new page. But I have no idea what I've done wrong on this one! Should I rename my start page to index.htm? The old person I worked with told me to name it welcome, but I don't think that should make a difference