Why won't some topics publish to Zendesk

Forum|Forum|1 day ago
June 4, 2026
3 replies
19 views

We just started publishing our RH projects to Zendesk and most everything is working just fine, However, there have been a few topics that won’t publish and if I ask to just publish one of those topics, it fails. I get a pop up in the corner stating “File upload failed.View publishing log for details” However, the publishing log is basically empty

Jeff_Coatsworth

Community Expert

According to this - https://helpx.adobe.com/ca/robohelp/using/publish-zendesk.html - there’s some TOC work required for Zendesk publishing. If this doesn’t give you some hints, I think you’d be better off contacting the RH folks at tcssup@adobe.com

jims18864352Author

Known Participant

Thanks Jeff,

Jeff_Coatsworth

Community Expert

Ok, so what happens if you republish the entire project again to Zendesk? Do you get the new topics appearing without any issues?

jims18864352Author

Known Participant

We use a more elaborate folder structure for our projects to match the menu structure of the application. So, I don’t publish the whole project at once, just folders. When I ask for the folder with the problem topic, the rest of the topics publish just not the problem one.

Jeff_Coatsworth

Community Expert

Do they generate just fine if you point it at a local drive location? Just trying to narrow down if it’s the generation of the specific topics or the publishing to Zendesk mechanism.

jims18864352Author

Known Participant

I created a separate folder for each of the projects and the topics that won’t publish appear in that folder where they should

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