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K
ktbFL
Inspiring
October 17, 2014
Question

Why won't the PDF open from Webhelp

  • October 17, 2014
  • 1 reply
  • 367 views

So... I am using RH10 to generate Webhelp. I am on Windows 7.

That said, I have a very small test project I am building for a presentation today.  I have placed a special icon in my help that has an attached PDF file.  The purpose is to have the user click the icon to display the PDF (also a very small file).  However, I have tried setting it up as a hyperlink and via image map... and set it to open in a "new window".  When I rollover the icon with the mouse, it changes to the hand cursor as if it knows it's hyperlinked.  But, when I click or double click on the icon nothing happens.

What  have I missed?  HELP!  This is due this afternoon for a meeting!

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1 reply

Captiv8r
Captiv8r
Legend
October 17, 2014

Hi there

First off...

Are you testing this locally? If so, are you using Microsoft Internet Explorer as your browser? Assuming that's the case, the browser is likely prohibiting links like that from working. One way around this is to simply upload the WebHelp to a web server. If you cannot do that, you need to relax IE's nervous nellie security. So look at your Options for IE and head to the Advanced tab. In the Security section, enable the option to allow active content.

Let us know how you get on... Rick

K
ktbFLAuthor
Inspiring
October 17, 2014

Thanks Rick for your response... but boy... are you gonna be sorry! [?]

Unfortunately, things have gone from bad to worse... so here's what's

happening (or rather not happening).. even after making the security

setting as you state... and it's happening with chrome as well.. and yes..

I'm running it locally... we have to be able to run it locally for folks

that will be trying to access it without internet access... so here's the

full situation as it stands now:

IN WEBHELP:

1) PDF still isn't opening (it is set to open in New Window)

2) the video link i have to a quick vid on youtube IS working

3) the TOC, Index, and Search options aren't working - the nav pane is

showing up on the left, but it's empty.. and the search field is there, but

not working.

4) Image maps aren't working if set to go to a bookmark on the same page.

If the map is set to link to a different page it works fine... Just not if

the flag is on the same page (in dropdown text).

IN A CHM:

I tried generating a chm to see if the same issues occurred... here's what

happens:

1) PDF still isn't opening (it is set to open in New Window)

2) the video link i have to a quick vid on youtube IS working

3) the TOC, and Search options DO work, but Instead of an Index tab,

there's a Favorites tab and I can't see where I've missed setting the Index

up.

4) Image maps work to go to a bookmark on the same page (altho they don't

work to actually open the dropdown text where the bookmark resides - but

I'll take what I can get.

I'm having a hard time breaking habits set from working in Flare for over 5

years.... but I'm trying to remember and cover all bases, but I am

obviously missing SOMETHING!

Am I being too blonde or what?

THANKS!

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