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A
Anonymous
August 16, 2013

I have tried everything I could think of to solve my problem. I have MS Word 2013 and I cannot import a Word file without an error. The error states that I should install Word 2000 or a later version!

A
Anonymous
August 16, 2013

I have spoken to our IT Support and according to them RoboHelp is not compatible with a 64 bits machine. Is this true?

Captiv8r
Captiv8r
Legend
August 16, 2013

HI there

I can confirm that RoboHelp works just fine on 64 bit windows. My last two machines were 64 bit.

Hopefully my good buddy Peter Grainge will pop in to confirm or deny this, but I think the issue is that the current version of RoboHelp was released before Office 2013 was. So RoboHelp likely doesn't understand how to work with Word 2013.

Yes, the dialog is a bit oddly worded, as 2013 is certainly a "later version" of Word.

Cheers... Rick

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