Word Document Formatting Issues Once Imported into RoboHelp

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I'm using RoboHelp 2015 and sometimes, a document will look completely fine in Word but for some reason, it looks different in RoboHelp.

Here is an example of what this looks like. This is a screenshot of the top of a Word document:

This is what it looks like in RoboHelp (not in the project itself, but once I view the Output and choose a browser:

Here's a closeup of the bullet points:

I also noticed a stray bullet point that appeared that wasn't showing up in Word, but I fixed it by reformatting the Word doc. I'm not sure how to fix the issue with the bullet points though. Do I need to save the Word document as a PDF and then try uploading that?

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Jeff_Coatsworth

Community Expert

Looking at your Word doc, it appears that you're using 2 different types of bullet point symbols (looks like the larger ones in the second section are getting translated correctly into RH; the top ones clearly aren't). I'd first check the Word style you have applied & then look at the Conversion Settings to see how it's being translated into RH.

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SandraDCFAuthor

Known Participant

Thanks Jeff! I clicked on the topic with the wonky formatting, then Settings.

I then clicked Edit to "edit conversion settings for Word document".

It looks like I have the options to:

Automap Paragraph Styles
Automap Character Styles
Automap Table Styles

I also have the following options:

Maybe I'll test these out using a test project.

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Jeff_Coatsworth

Community Expert

What's the Word doc look like for that first section of bullets? I bet it's using a different style than the second part.

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Peter Grainge

Community Expert

Linked Word document or imported?

Back in the morning to see your answer. Night night! (I'm in the UK)

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SandraDCFAuthor

Known Participant

Imported Word doc.

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Peter Grainge

Community Expert

In one topic with the problem, try the icon below. Don't save if it doesn't help but it might. If not, then as Jeff has pointed out it could be indentation of the second level. Always causes fun. .