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Sarah26838573n79f
Participating Frequently
October 28, 2022
Question

Word files with lots of bookmark links not uploading

  • October 28, 2022
  • 4 replies
  • 410 views

Hi all, I am a very new Robohelp user. I am trying to upload a 28 page word file with ~ 27 bookmark links in it but I keep getting "Document Read Error" message. I have tried uploading a document with just one bookmark link and that worked fine so am wondering if there is a limit on the number of links?

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    4 replies

    A
    Community Expert
    AmebrCommunity Expert
    Community Expert
    October 31, 2022

    Another thing to check would be that the bookmarks only contain letters, numbers and underscore characters. That should ensure they are compliant with HTML standards before you import.

    (Oh, and perhaps that they don't start with a number, I feel like that might be part of the HTML rules, but I'm on holiday today and am being lazy about looking up the spec. 🙂  )

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    October 31, 2022

    Hopefully you have seen that you would be sharing it with Adobe.

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    Adobe Employee
    Surbhi_Maheshwari17103204
    Adobe Employee
    October 31, 2022

    Hi,

    As Peter said, there is no limit on number of bookmarks in word document import. Can you please share your sample word document where we can reproduce this issue at sumahesh@adobe.com? We will look at it and get back to you.

    Thanks and Regards,
    Surbhi Maheshwari

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    October 28, 2022

    No limit I know of. The message often indicates the document is open but can mean it is corrupt. What format? DOC or DOCX?

    ________________________________________________________

    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

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      Sarah26838573n79fAuthor
      Participating Frequently
      October 31, 2022

      Thanks for your answer Peter. It's DOCX. I have tried copy pasting the content into a new word file incase the original was corrupt but it didnt fix the issue. I also made sure I had the file closed. 

      Jeff_Coatsworth
      Community Expert
      Jeff_CoatsworthCommunity Expert
      Community Expert
      October 31, 2022

      @Sarah26838573n79f  - I'd take @Surbhi_Maheshwari17103204 up on the offer.

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