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H
hellerg
Participant
February 26, 2014
Question

Words that start with bold letters are not searchable in RoboHelp HTML v10

  • February 26, 2014
  • 1 reply
  • 1321 views

When I search for specific words that starts with a bold letter (e.g. "Allowance"), that I know are in the eManual, I get zero results. I have several other eManuals with similar formatted words, but have no problems with them coming up in the search results.

I've spent some time comparing the settings between the eManual that works and the one that doesn't.  I've gone into the topic properties, checked the Stop List in Project Settings, and reviewed the HTML, thinking that the bold tag was breaking the word up in HTML, therefore limiting the search- but I believe the search uses text instead of HTML.

I've attached two screenshots. One of the Design (text) and the other of the HTML.

Design/Text


HTML

I am using RoboHelp HTML, version 10.

Any help would be greatly appreciated!

Thank you!!

Gretchan

    This topic has been closed for replies.

    1 reply

    Willam van Weelden
    Willam van Weelden
    Inspiring
    February 27, 2014

    The search should ignore the bold markup. But what happens if you remove

    the markup of one of these words? Does the search find it in that case?

    Also, in which outputs is it a problem? And does it work ok in others?

    (Just trying to narrow down possible causes.)

    Kind regards,

    Willam

    H
    hellergAuthor
    Participant
    February 27, 2014

    Thanks for your response.

    When I remove the markup, the search does find the word(s). I tested it with several instances.

    And I'm using WebHelp output. We don't use any others.

    Thank you,

    Gretchan

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    March 3, 2014

    Is it the same with different browsers or is this just an IE issue.

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

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