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Autumn Line
Autumn Line
Participating Frequently
February 29, 2020
Question

After Effects Team Projects Constantly Creating "Recovered" Files Which Are Breaking Our Projects

  • February 29, 2020
  • 1 reply
  • 1684 views

For months now, seemingly randomly, when we open one of our After Effects Team Projects, we get multiple errors to the tune of "After Effect warning: can not find source item for layer ID=1452; will will replace with a placeholder. (26 ::143)"

 

This happens, not only with footage, but with precomps, nulls, solids, etc. It's beyond frustrating, not only because of the interruption, but also because it creates a "Recovered" offline placeholder, but with no reference to what it replaced. 

 

So, unless I specifically remember what that layer was, I cannot replace it and it's now dead and broken. 

 

Please help, Adobe! I am truly at a loss and need to fix this ASAP. 

 

This topic has been closed for replies.

1 reply

M
Community Manager
michaelgosheyCommunity Manager
Community Manager
March 2, 2020

Hi Autmn_Line,

 

Sorry you've been experiencing this probem. Can you share with me the version of After Effects you are using currently. Do you recall this problem happening after any kind of update?

Also, do you see any type of pattern for the assets not being found - for example, are they all coming from the same source drive (network attached storage or other shared media)? Or are the assets usually of the same type?

 

Team Projects keeps track of all interactions, and as such it should have in it's logs the reference to the media/assets that are not showing up for you at random times. If you can send us the info at the following locations we can look into the logs/database and see what's been happening.

Depending on your platform, please see the requests below.

Team Projects - LOGS

Team Project Local Hub Log File Locations:

================================

Win - C:\Users\<USERNAME>\AppData\Roaming\Adobe\Team Projects Local Hub\

Mac - /<USERNAME>/Library/Preferences/Adobe/Team Projects Local Hub/

 

- Navigate to the "\logs" folder and send us the *.txt log file you find. 

- If you're on a Mac, you will need to hold down the OPTION/ALT key while looking in the Finder's "GO" menu to see the proper "Library" folder to navigate into.

 

 

TP2 - GIT Database Folder:

====================

  • Data is stored in a git database folder in the Application Support folder
  • Navigate to the folder with the proper version year of your software (2019, 2020, etc) and then into the /local or /synchronized folder (if you have successfully sync'd to the cloud all of your project data you will use the /synchronized folder). Once the this folder you will see folders with long alpha-numeric names with a ".tp2" at the end. Find the folder that represents your AE project in question (typically using the modified date information). Zip up the contents of that folder and share with us and we can review it's contents/history.
    • Mac: /<USERNAME>/Library/Application Support/Adobe/Common/Team Projects Local Hub/(suite year)/(local|synchronized)/(identifier).tp2/
    • Windows: %APPDATA%\Adobe\Common\Team Projects Local Hub\(suite year)\(local -or- synchronized)\(identifier).tp2\

 

Regards,

Michael

 

Autumn Line
Autumn LineAuthor
Participating Frequently
March 9, 2020

Thanks Michael,

 

I'm currently been using Version 17.0.4 (Build 59), but this has been happening over multiple versions for the better part of the year. It seemed like there was a multi-month stretch where it stopped happening, but it's back with a vengeance at the moment.

 

And it doesn't seem to necesssarily happen from the same drive. All my assets are stored on the same drive, but it's also happening to my other team member who is in a different location on a different machine. And it's not always actual file assets. Sometimes Nulls, Solids, and Comps themselves go offline and show as "Recovered".

 

I'm happy to send you those files, is there an email address or somewhere I can DM them? I'm unaware if any personal info is in those logs. 

 

Thank you! I'm very eager to solve this.

M
Community Manager
michaelgosheyCommunity Manager
Community Manager
March 10, 2020

Hi - 

 

You can send them directly to me at mgoshey@adobe.com    If you use a ZIP file, please rename the extension to something like .PDF to get through the virus filters on our end. Also, if the attachments are bigger than I think 20MB it might not make it all the way through. After you send, maybe ping me in a separate email letting me know they were sent just in case they don't appear here.

 

One of the QE on the team here noticed that if they restart AE, all of the assets get found/relinked properly and the RECOVERED state goes away. Not a great work-around as it disrupts your workflows, but if you get a chance to try that out I'd be interested to learn if that works for you and your team as well.

 

Thanks!

Michael

 

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