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K
Kcaudill
Known Participant
January 20, 2025
Question

Audio solo buttons not working, cannot set clip gain in Team Project after setting media mapping

  • January 20, 2025
  • 4 replies
  • 936 views

A severe bug has hampererd our multi editor workflow. When two or more users are within a Team Project, all of a sudden:

  • The audio solo buttons in the timeline become inoperable (Clicking solo highlights the button yellow, but it has no effect on the audio. Mute buttons stay green when cliking the solo button again).
  • Editors cannot adjust clip gain. (The window opens and you can type in a value but there is no effect in the timeline).
  • The "Audio Channels" selection is grayed out.

Please keep in mind, the sequence is not read only. Each editor has full acess to make edits and maniupulate the squence in other ways. Duplicating the sequence or copying and pasting the contents of the sequence to a new one doesn't work fix this. Saving the Team project as a new one doesn't work. Saving as a local project and then creating a new project doesn't work. We've exhausted our usual fixes for weird Premiere problems.

 

We're on 25.1.0 and did not have this problem when running Premiere 2024. We've tried the beta to no avail. This happens across machines and Adobe user accounts. We're on a combination of stock M2 Mac Studios and 2020 Intel iMacs (stock meaning- no additional hardware like an audio interface). 

 

After much wasted time between myself and the rest of my team, the only other insight I can provide is that if multiple editors are in the project working from our local server, things are fine. AS SOON as an editor creates a media mapping, the entire project breaks until that user leaves.

 

Our only solution we have for now is to work in our Team projects with just one editor. It kinda defeats the purpose, doesn't it? 

    4 replies

    C
    Cairo_
    Participant
    May 27, 2025

    I have the same problem with team projects. There is no way to fix it. It is very frustrating. Do you have any update on this?

    T
    tomnipresent
    Participating Frequently
    May 27, 2025

    the problem is with the solo button itself.

     

    just don't touch it and you'll be fine.


    The way we worked around around it is by removing the Solo buttons from the UI (right click the panel there and hide/remove button) 

     

    that way no one can touch it.


    We haven't had the issue since we did that.

    K
    KcaudillAuthor
    Known Participant
    May 27, 2025

    Thats intense...

    timbo2000
    timbo2000
    Participating Frequently
    April 15, 2025

    Same here. Team Project. Solo not working. Can't record VO either. We backdated to vs 24 and now not working there either. It was an intermittent problem but somehow becomes less intermittent with time until eventually projects are impossible to work with.

    U
    Adobe Employee
    Udo_Pawlik
    Adobe Employee
    April 17, 2025

    It seems that soloing and gain are not working as expected if another collaborator works on different sequence which uses the same media.

    A possible workaround is to 'Drag & Drop' or 'Copy & Paste' the sequence into a ‘Linked Team Project’, perform the edits and when done, copy & paste the sequence back into the ‘original’ project - Linked Team Projects

    Please do not forget to click the 'Upvote' button for the original posting.

      T
      tomnipresent
      Participating Frequently
      May 27, 2025

      We have discovered the problem persists even if there are no other collaborators using the project. 

      It seems like the Solo button operates in a different way to the Mute button, which makes sense, but any use of the solo button causes a mix up / cascading error that you can then not come back from without deleting the sequence.

       

      Can only hope that info might help solve the code side issue.

       

      How we worked around it was by removing the solo buttons from the UI so it can never be touched. Haven't had a problem since then (but also can't solo tracks).

      T
      tomnipresent
      Participating Frequently
      March 6, 2025

      Same problem here,

      In a teams project the audio solo and mute buttons are not working properly.

      Solo doesn't appear to work at all.

      Mute does work.

      There's also an intermittent outline around the mute buttons.

      We tried creating a new sequence and pasting in the edit to new sequence, it seemed to work at first but once published and updated with another user the problem came back.

        K
        KcaudillAuthor
        Known Participant
        March 6, 2025

        This is an issue that Adobe is supposedly working on, but I haven't heard much on their progress. Although this is a pretty significant issue, it's not published anywhere or included on the known issues page. I'm sure this is affecting many users. We've had to convert our team projects to local projects and just lose the team functionality. We have work to get done and that was the quickest and easiest workflow modification.

         

        Interestly, we're experiencing this issue beyond the original set of criteria used to reproduce it: it's now happening in team projects with no other users online. That's a change we've run into recently and I wonder if Adobe is messing with Team Projects server side. I'm not convinced there aren't other things happening behind the scenes, or other instances that cause this to happen (maybe related to media management), but that's pure speculation until we hear anything from Adobe.

        U
        Adobe Employee
        Udo_Pawlik
        Adobe Employee
        January 21, 2025

        How does the editor create the media mapping, does the Publish button light up after the media mapping was created (creating a media mapping should not enable the Publish button)?

        K
        KcaudillAuthor
        Known Participant
        January 22, 2025

        The publish button does not turn on.

         

        However, after a lot of testing, it seems that if we have a project pulling media from our sever and every editor can "delete all media mappings" and we're still able to access the media, then we can have multiple people in the project and it functions correctly. I don't know if this is related to proxies or media location, but we were initially able to get a few folks into the project when working off our server. Unforuantely, we can't keep messing with this trying to fix it, so we've all started editing in our own team projects in an effort to get our current projects done.

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